Switch to UnipolMove

To register in the Member Area, click on the UnipolMove link, select “Register”, enter your contact details (email address and mobile phone number), and follow the guided online registration procedure.

In your Member Area you can quickly and easily manage your UnipolMove profile, your devices and all accessory services. You can view your electronic toll collection contract, sign a new one, see all your payments, join new services and request assistance at any time.  

If you have forgotten your Username and Password, on the login page of your profile, click on “Don’t remember your login credentials?” and follow the guided path to create a new password, or to recover your username, in order to proceed to login.

To change your contact information, go to your Toll Profile and scroll down the page to your data. Click on the edit symbol and update your email or mobile phone number. For the procedure to be successful, remember to validate new contacts by means of the OTPs that will be either sent to your mobile phone or redirected to your email address.

To change your personal/residential information, open a ticket in the support section of your Member Area. This specifically enhances the type, detail and subject of the ticket. In this section, you will also find all the details of previously opened reports.

To activate the UnipolMove service as a Private Customer, you can sign the contract either via the UnipolMove website or App, following the guided procedure, or at a UnipolSai Agency. If you are a Business Customer, you can proceed with signing your UnipolMove contract at a UnipolSai Agency.

Yes, your UnipolMove device is active as soon as you sign the Electronic Toll Collection contract, but for it to work properly you need to complete the activation on the App or on the website by following the guided process in your Member Area.

If you are an Individual Customer, your UnipolMove contract can be associated with up to two devices. If you are a Business Customer, you can associate up to fifteen devices with your contract.

If you purchased your device at a UnipolSai Agency, or through the UnipolSai digital App/Web channels, and you decide to withdraw from the UnipolMove electronic toll collection contract, you can do so by going to one of the UnipolSai Agencies and returning your device(s).
If, on the other hand, you purchased your device through UnipolMove’s digital App/Web channels, you can open a report in the “Electronic Toll Collection Support” section of your UnipolMove Member Area. Fill in the type, detail and subject fields of the report, and follow the guided process to complete your withdrawal. You will also receive instructions on how to return your device(s).

By subscribing to UnipolMove, you pay the fee for your device(s), your motorway toll fees and the services you have subscribed to (e.g., Area C), and you can access discounts with Motorway Concessionaires.

“The Area C service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the “”Electronic Toll Collection”” section, click on the “”Area C”” card and activate the service by following the instructions indicated.
Both Individual and Business customers can request activation of the UnipolMove Area C service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).
Please note that the Municipality of Milan, following internal checks, may deactivate the service if your vehicle no longer meets the access requirements and, in this case, we shall notify you by email and/or text message. “

If you are a resident within Milan’s Area C, you are entitled to discounts as set out on the City of Milan website (https://www.comune.milano.it/servizi/area-c-agevolazioni-per-residenti-ed-equiparati). To benefit from them, you must first register your vehicle on the MyAreaC platform.
If you register for MyAreaC as a resident, you will be given a PIN that can be used on the MyAreaC platform, thus enabling discounts linked to your licence plate.
The amount you pay with UnipolMove will be the subsidised fee linked to your vehicle’s licence plate.

Yes, you can proceed with the UnipolMove contract even if you have a device from another operator. Keep in mind, however, that two devices on the same vehicle can lead to problems when passing through the toll booth, and double toll charges.

When you sign the contract, by downloading the UnipolMove App, you can quickly and easily manage and pay for your mobility services: blue line parking spaces, refuelling, parking in affiliated facilities, payment of the car tax, bills and fines, all in just a few clicks. And the benefits do not end there. Discounts on some Unipol Group companies are waiting for you. Explore them at this link https://www.unipolmove.it/wp-content/themes/unipolmove-theme/assets/file/SCHEDA_VANTAGGI_AZIENDE_GRUPPO_UNIPOL.pdf

You can benefit from the following facilitations:

• ATIVA (at the barriers of the Tangenziale di Torino ring road: Settimo T.se, Falchera, Bruere, Beinasco, Vadò and Trofarello)
  To activate your subscription to the Tangenziale di Torino ring road, access the ATIVA website at https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/, click on “request new subscription” and follow the instructions indicated;
• Pedemontana Lombarda motorway
  The affiliated service is active by default when conditions laid down by the reference motorway concessionaire are met.
  For more details go to https://apl.pedemontana.com/nuovo-piano-sconti-2021;
• Brebemi (on the A35 Brescia-Bergamo-Milan section), Tangenziale Esterna di Milano (A58 section), Milano Serravalle – Milano Tangenziali (at Vimercate – Tangenziale Est, Sesto San Giovanni – Tangenziale Nord and Terrazzano – Tangenziale Ovest)
  To activate affiliated services, go to the Member Area on UnipolMove.it (in your profile, in your plan, section “Affiliated Services”) or on the UnipolMove App (in your Electronic Toll Collection Profile, in your electronic toll collection data, section “Active Affiliated Services”), and follow the instructions indicated;
• Salerno Pompei Naples
  The affiliated service is active by default when conditions laid down by the reference motorway concessionaire are met.
  For more information go to https://salernopompeinapolispa.it/calcolatore-pedaggi/
• SITAF (on the A32 Turin – Bardonecchia section)
  The affiliated service is exclusively reserved for residents in municipalities of the Mountain Communities of Alta and Bassa Valle di Susa and Val Cenischia.
  To activate the affiliated service, go to one of the SITAF service centres and bring your UnipolMove device with you. The operator will collect your data and those associated with the electronic toll service to proceed with the request to activate the subscription and, after a few checks, SITAF will notify you of the outcome of the request;
  For more information go to https://www.sitaf.it/a32-torino-bardonecchia/servizi/tariffe-e-abbonamenti/abbonamenti/.
  If you have any doubts and would like more information, contact the Support Service at no. 800.55.11.44.

You can view the details of your invoices on your Homepage in the Member Area. If you are an Individual Customer, your toll invoices will be issued monthly (every 30 days). If, on the other hand, you are a Business Customer, your invoices will be issued every 15 days. The day of invoicing is counted from the date of signing the contract.

As of 1 January 2019, the obligation to issue an invoice to all persons resident or established in the territory of the State came into force, and applies both to invoices issued to VAT subjects and to invoices to end users.
All electronic invoices, in xml format, will be transmitted through the Sistema di Interscambio (SdI) Web platform of the Italian Revenue Agency, and will be delivered by the following means:

• tax box;
• certified email address (PEC);
• recipient code (7 characters long).

Yes, from your Member Area you can view, download and print your toll invoice in PDF format.

If you have encountered errors in your invoice relating to one or more transits, you can open a report in the “Electronic Toll Support” section of your UnipolMove Member Area by following this path: “MOTORWAY TOLLS – UNRECOGNISED MOTORWAY TRANSITS – DISPUTED TRANSIT”. Fill in the fields concerning the type, detail and subject of the report, also indicating any further information in the “notes” field.

If you have received a hardcopy report of non-payment of a toll, please report it to us via your Member Area by following this path: “MOTORWAY TOLLS – UNRECOGNISED MOTORWAY TRANSITS – DISPUTED TRANSIT”, indicating all the transit data (in the case of a Lost Ticket, indicate the entry toll booth) and the notice received (case number). We shall contact the relevant motorway concessionaire and transfer the transit back to your UnipolMove account at no extra charge.

If you have encountered errors in the listed transits, you can open a ticket in the support section of your Member Area. This specifically enhances the type, detail and subject of the ticket. Follow the instructions provided. You need no documents. We shall carry out all the necessary checks.

Click on this link https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v5.0.pdf for route details and activation status.

You can associate a licence plate with each device in your UnipolMove contract.
In addition, you can change the licence plate at any time on your Electronic Toll Collection profile as often as you wish.

If the error message “licence plate occupied” appears, it means that the licence plate you have selected is already associated with another UnipolMove device/contract. If you need further assistance in matching your licence plate, please open a ticket in the support section of your Member Area. This specifically enhances the type, detail and subject of the ticket.

To change the licence plate associated with your device, log in to your Electronic Toll Collection Profile. In the box displaying your devices, click on the edit button and enter the new licence plate you wish to associate. Remember that you have to reactivate the associated services (Area C, affiliated Car Parks, …) on the new licence plate each time you make a change.

You can use IBAN codes from any SEPA area country that is enabled for the direct debit service (SDD).
In order to subscribe to the UnipolMove electronic toll collection service, the holder of the current account associated with the IBAN code provided during the purchase must be the same as the holder of the UnipolMove service.

Prepaid cards with IBAN code can be used to subscribe to the UnipolMove electronic toll service, provided they are enabled for the direct debit service (SDD).

To take full advantage of all the benefits associated with UnipolMove and have no problems with payments, you need to validate the IBAN code you entered during purchase by following these steps:

1. Within 15 days of signing the UnipolMove electronic toll collection contract, the account associated with the IBAN code provided will be credited by UnipolTech with 2 transfers of a few cents
2. Access your Member Area on the UnipolMove website or App
3. Click on the «Validate IBAN» button
4. Enter in the dedicated spaces the amounts of the two transfers received in the order in which they were credited
5. Confirm operation

You will then have validated your payment method and can continue to travel worry-free with UnipolMove.

To change the IBAN code on which tolls and service charges are debited, go to your Electronic Toll Collection Profile section and scroll down to the Payment Data section. When you click on the edit symbol, follow the instructions that will be provided. Note that the IBAN code holder must be the same as the contract holder, and confirm the operation.
Please note that, for the debiting of tolls and service charges, you may indicate an IBAN code of any SEPA-enabled country for the direct debit service (SDD).

First remember to report the theft or loss to the competent authorities. Then, open a ticket in the “Your Guarantees” section from your Member Area, or in the “Guarantees and Claims” section from the App. Specifically, it values the fields indicated and attaches the claim placed.

No, your UnipolMove contract includes a policy that protects you in the event of theft or loss of your device. In this case, you will not incur any penalty costs.

If you have found your device, enter the support section and scroll down the page to the Theft and Loss ticket opened earlier. Here you can report that your device was found.

The UnipolMove device can be used:

• on cars;
• on motorbikes with an engine displacement of 150 c.c. and over. In this case, when transiting the toll booth, you must carefully follow the signs on the motorway surface (yellow motorbike symbol on the ground);
• on trucks of less than and equal to 3.5t.

If you have experienced any malfunctions while using the device, you can open a ticket in the support section of your Member Area. This specifically enhances the type, detail and subject of the service ticket, and fills in the necessary information for replacement.

For the UnipolMove device operation, refer to the Network Usage Rules, which you will find on the UnipolTech website. Click on this link https://www.unipolmove.it/en/how-to-use-obu/ to consult them.

You can use your device on the national territory at toll booths enabled for electronic payments presenting the EU logo. We are also enabling the few remaining routes, which you can see at this link: https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v5.0.pdf

Delivery of the device to the address you indicated during purchase will take 4-5 working days.
You will be notified by SMS and email when the carrier takes charge of your shipment and, via the link received by SMS and email, you will be able to:
• change the delivery date;
• change the delivery address (valid throughout the country);
• choose to pick up the device at the GLS courier’s office in your city;
• choose to collect the device at a pick-up point among those offered by the carrier
If you do not take any of these actions, two delivery attempts will still be made to the address you provided when purchasing the device.

There are 3 types of parking spaces:

1. Blue line parking spaces: parking areas delimited by blue lines that charge a variable hourly rate depending on the municipality and area. Payment is made at the end of the parking period, using the payment card entered on the UnipolMove App when registering for the service;
2. On-site car parks: small and medium-sized facilities located in cities where you can access and pay via the UnipolMove App, without reading the vehicle licence plate associated with your UnipolMove device;
3. Affiliated car parks: medium and large affiliated facilities (e.g., airports, stations, trade fairs, etc.), which can be accessed by reading the licence plate of the vehicle associated with your UnipolMove device, paying automatically by debiting your current account linked to the UnipolMove service.

You can pay for parking on the blue line parking spaces from the UnipolMove App: after saving your payment method, select the zone where you are parking, and pay only for the actual minutes of parking. We shall notify you before the deadline and you can add more minutes.

Some municipalities require a card to be displayed on the dashboard of the car to facilitate possible checks by authorised personnel. You will find our card attached to your UnipolMove registration email, or at this link.

You can access and pay for parking in the facility from the UnipolMove App.
How to do it
Log in to the UnipolMove App. In the “Services” section, click on the “Parking” card and select “Facility” at the top right of the map.
Find the car park you are interested in on the map and click on its icon. You will then be able to view the main information about the facility, book your parking space and get directions to it. If you have not booked a parking space, you can still access the facility and park with UnipolMove via the App.

When you arrive at your chosen facility, depending on the type, you can access, pay and leave, all through the App:
• Automated facilities: approach the barrier, make sure you are the first in line and from the UnipolMove App, in the parking detail or Live section, click on the button to access the site. Before leaving, complete the payment directly from the UnipolMove App. Now you can approach the barrier and click, again from the UnipolMove App, the button to exit.
• Non-automated facilities (with operator): approach the entrance, make sure you are the first in line and from the UnipolMove App, in the car park detail or Live section, click on the button to access the site, so the facility operator will welcome you and check in your vehicle.
Before leaving, complete the payment directly from the UnipolMove App. The operator will check if the payment was successful and you can then leave.

The Affiliated Parking service allows you to park in affiliated facilities without worrying about the ticket and its payment through frontal reading of your licence plate.

The service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the “”Services”” section, click on the “Affiliated Car Parks” card and activate the service by following the instructions indicated. Remember activation is instant, and if you change the licence plate, you will have to reactivate the service on the new licence plate.

Both individual and business customers can request activation of the UnipolMove affiliated Car Park service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).

To find out which affiliated car parks are enabled, go to the “Services” section and click on the “Affiliated Car Parks” card: enter the address you are interested in on the map and view the available active car parks. We are in the process of increasing the number of affiliated car parks.

The possibility of accessing and parking with your motorbike in affiliated facilities, which read the licence plate associated with your UnipolMove device, is subject to the presence or absence of automatic rear licence plate readers installed on site by the operator.
Check the UnipolMove App’s list of Affiliated Car Parks where “Motorbike Parking” is specified.

To enter and exit Affiliated Car Parks, use the lanes displaying the UnipolMove logo, approach the barrier, wait a few seconds for the barrier to rise, and pass through without collecting your ticket. The system will detect the licence plate associated with your UnipolMove device, and will check whether you have enabled the “Affiliated Car Parks” service.

You will pay the parking fee automatically, directly from the account associated with UnipolMove, and you will see it in the UnipolMove App and on your bill together with the motorway toll fees.

NOTE. To access Rome airport car parks with UnipolMove, you can use all the entrance lanes, even those without the UnipolMove logo: they are all enabled!

This may be because the parking management system could not read your front licence plate or had technical problems. We advise you to check the cleanliness and integrity of the licence plate.

The parking management systems in the Affiliated Car Parks take a few seconds to read your licence plate and run the checks. Please wait and do not to collect the ticket. If the problem persists and conditions allow you to do so safely, you can reverse a few metres and try to pass again.

Ask for assistance from the operator of the Affiliated Car Park, hand in your ticket and communicate your licence plate. After verifying eligibility for the service, the operator will cancel the ticket and upload your licence plate into the system.
From then on you can safely leave as a UnipolMove customer and pay automatically, with no risk of double charging.
If, on the other hand, you have already paid a parking ticket, the operator will be able to cancel the one automatically registered on UnipolMove.

Open a support ticket from the UnipolMove App or Member Area. Specifically, it enhances the type, detail and subject of the ticket, and attaches a copy of the ticket. We shall contact the operator for the necessary checks. If the double payment is confirmed, we shall cancel the operation on UnipolMove and, if already charged, refund the amount paid with UnipolMove.

Yes, UnipolMove customers are entitled to dedicated discounts. You can find them in the UnipolMove App in the details of the individual Affiliated Car Parks. Go to the “Services” section, click on the “Affiliated Car Parks” card, and click on the Affiliated Car Park that interests you.
The fee is directly calculated by the operator on the basis of your parking time in the Affiliated Car Park. UnipolMove never intervenes in calculating the tariff. If you do not receive the discount, you can contact the operator’s support service directly to make the necessary checks.
You can consult the operator’s website from the link in the individual car park detail, on the UnipolMove App.

It may happen that the Affiliated Car Park has technical problems and/or has not recognised your licence plate.
To claim your discount, you can go directly to the support service of the affiliated Car Park and show your ticket. The operators will carry out the necessary checks and upload your parking period on UnipolMove so you can benefit from the discount dedicated to you.