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Find out the questions most frequently asked by users

How do I register in the Member Area?

To register in the Member Area, click on the UnipolMove link, select "Register", enter your contact details (email address and mobile phone number), and follow the guided online registration procedure.

What can I do in the Member Area?

In your Member Area you can quickly and easily manage your UnipolMove profile, your devices and all accessory services. You can view your electronic toll collection contract, sign a new one, see all your payments, join new services and request assistance at any time.

How do I retrieve my Username and Password?

If you have forgotten your Username and Password, click on “Forgot your login credentials?” on the profile login page and follow the instructions to create a new password, or recover your username, to login.

How can I change my email or mobile phone on which I receive communications?

To change your contact information, go to your Toll Profile and scroll down the page to your data. Click on the edit symbol and update your email or mobile phone number. For the procedure to be successful, remember to validate new contacts by means of the OTPs that will be either sent to your mobile phone or redirected to your email address.

How can I change my personal or residential information?

To change your personal or residential information, open a ticket in the support section of your Member Area. This highlights the ticket type, detail and subject. This section contains the details of previously opened reports

How and where can I take out a UnipolMove contract (Individual or Business)?

To activate the UnipolMove service as a Private Customer, sign the contract either via the UnipolMove website or App, following the procedure, or at a UnipolSai Agency. If you are a Business Customer, sign the UnipolMove contract at a UnipolSai Agency.

Is the device active right away?

Yes, your UnipolMove device is active as soon as you sign the Electronic Toll Collection contract, but for it to work properly you need to complete the activation on the App or on the website by following the guided process in your Member Area.

How many devices can I associate with the UnipolMove contract (Individual or Business)?

If you are an Individual Customer, your UnipolMove contract can be associated with up to two devices. If you are a Business Customer, you can associate up to thirty devices with your contract.

How can I withdraw from the UnipolMove contract?

Devices purchased at a UnipolSai Agency, or through the UnipolSai digital App/Web channels, and decide to withdraw from the UnipolMove electronic toll collection contract, go to one of the UnipolSai Agencies and return any device(s).
Devices purchased using the UnipolMove’s digital App/Web channels, open a report in the “Electronic Toll Collection Support” section of the UnipolMove Member Area. Complete the report’s type, detail and subject fields, and follow the guided process to complete your withdrawal. You will receive instructions on how to return the device(s).

What does the UnipolMove contract include?

By subscribing to UnipolMove, you pay the device fee, motorway toll fees and services subscriptions (e.g., Area C), and access discounts with Motorway Concessionaires.

How do I activate the Area C service?

"The Area C service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the ""Electronic Toll Collection"" section, click on the ""Area C"" card and activate the service by following the instructions indicated.
Both Individual and Business customers can request activation of the UnipolMove Area C service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).
Please note that the Municipality of Milan, following internal checks, may deactivate the service if your vehicle no longer meets the access requirements and, in this case, we shall notify you by email and/or text message. "

How do I access the benefits if I am a Milan Area C resident?

Milan Area C residents are entitled to discounts as outlined in the City of Milan website (https://www.comune.milano.it/servizi/area-c-agevolazioni-per-residenti-ed-equiparati). Register your vehicle on the MyAreaC platform.
After registering, you will receive a PIN that can be used on the MyAreaC platform, enabling licence plate-linked discounts.
The amount paid using UnipolMove will be the subsidised fee linked to your vehicle’s licence plate.

If I have another operator’s device, can I sign a UnipolMove contract?

A UnipolMove contract can be signed even if another operator’s device is used. Note: two devices on the same vehicle can lead to problems when passing through the toll booth, and duplicated toll charges.

What are the UnipolMove benefits?

When signing the contract, by downloading the UnipolMove App, mobility services can be quickly and easily managed: blue line parking spaces, refuelling, parking in affiliated facilities, payment of the car tax, bills and fines, in just a few clicks. Additionally, there are discounts on some Unipol Group companies. Find them here https://www.unipolmove.it/wp-content/themes/unipolmove-theme/assets/file/SCHEDA_VANTAGGI_AZIENDE_GRUPPO_UNIPOL.pdf

Do UnipolMove customers have access to motorway discounts on specific routes?

You can benefit from the following advantages:

ATIVA (at the barriers of the Tangenziale di Torino ring road: Settimo T.se, Falchera, Bruere, Beinasco, Vadò and Trofarello)
To activate your subscription to the Tangenziale di Torino ring road, access the ATIVA website at https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/, click on “request new subscription” and follow the instructions indicated;
Pedemontana Lombarda motorway
The affiliated service is active by default when conditions laid down by the reference motorway concessionaire are met.
For more details go to https://apl.pedemontana.com/nuovo-piano-sconti-2021;
Brebemi (on the A35 Brescia-Bergamo-Milan section), Tangenziale Esterna di Milano (A58 section), Milano Serravalle - Milano Tangenziali (at Vimercate - Tangenziale Est, Sesto San Giovanni - Tangenziale Nord and Terrazzano - Tangenziale Ovest)
To activate affiliated services, go to the Member Area on UnipolMove.it (in your profile, in your plan, section "Affiliated Services") or on the UnipolMove App (in your Electronic Toll Collection Profile, in your electronic toll collection data, section "Active Affiliated Services"), and follow the instructions indicated;
Salerno Pompei Naples
The affiliated service is active by default when conditions laid down by the reference motorway concessionaire are met.
For more information go to https://salernopompeinapolispa.it/calcolatore-pedaggi/
SITAF (on the A32 Turin - Bardonecchia section)
The affiliated service is exclusively reserved for residents in municipalities of the Mountain Communities of Alta and Bassa Valle di Susa and Val Cenischia.
To activate the affiliated service, go to one of the SITAF service centres and bring your UnipolMove device with you. The operator will collect your data and those associated with the electronic toll service to proceed with the request to activate the subscription and, after a few checks, SITAF will notify you of the outcome of the request;
For more information go to https://www.sitaf.it/a32-torino-bardonecchia/servizi/tariffe-e-abbonamenti/abbonamenti/.
If you have any doubts and would like more information, contact the Support Service at no. 800.77.11.55.

What is the moto discount?

The Moto Discount is an agreement reserved for all UnipolMove customers who request its activation. It offers a 30% discount on highway tolls for their motorcycles associated with the UnipolMove device, provided by all participating dealerships.

Please note that the following companies do not participate in this benefit: Autoroutes Esterel-Côte d'Azur (only at the state border with France), Autostrada Pedemontana Lombarda S.p.A., Superstrada Pedemontana Veneta, Consorzio per le Autostrade Siciliane, and Salerno-Pompei-Napoli S.p.A

How can i activate the moto discount?

To request activation of the Moto Discount, follow these instructions:

Access the Member Area on the UnipolMove.it website, click on "Your Profile" and then on "Your Plan";
In the "Agreements" section, click on "Manage" within the "Moto" card;
Click on "Request activation" by selecting the vehicle you want to request the activation for
Follow the indicated steps by attaching these documents: the MOTO DISCOUNT form, which can be found on the page, filled out and signed, a copy of a valid identification document, and the vehicle's registration document.
Click on "Submit documentation."

If the verifications are successful, we will send you a confirmation e-mail and you can start travelling with your device benefiting from the provided discount.

Please note:

The discount can only be managed on the UnipolMove.it website;
To request activation, you must first associate your UnipolMove device with the license plate of the motorcycle for which you are requesting the discount;
The request form must be complete with both date and signature. Otherwise, the dealership may not accept the request.

How long does it take to activate the motorcycle discount?

It takes about 3 business days for the Moto Discount to be activated. However, wait for the e-mail confirming the activation of the dealership.

In the activation form i am asked for the pan: what is it and where do i find it?

The PAN to be entered is not the one from your payment card. It is an identification code of your UnipolMove device consisting of 20 digits, and you can find it in your Member Area on the UnipolMove website under "Your Profile," in the "Your Devices" section.

Please note: Do not confuse the PAN with the device code. Both are present under "Your Devices," but the PAN consists of 20 digits, while the device code consists of 8 digits.

How can i revoke my moto discount?

If you want to revoke the Moto Discount active on your UnipolMove contract, follow these steps:

Access the Member Area on the UnipolMove.it website, click on "Your Profile" and then on "Your Plan";
In the "Agreements" section, click on "Manage" within the "Moto" card;
Click on "Cancel" and then on "Continue".

Once the revocation is successful, you will receive a confirmation email, and you can continue traveling with your device without benefiting from the provided discount.

What if i need to change my license plate or replace my unipolmove device on which i activated the moto discount?

If you change your license plate or replace your UnipolMove device associated with the Moto Discount, you must first proceed with the revocation request and then repeat the activation request on the new license plate/device, following the instructions found in the FAQ "How can I activate the Moto Discount?"

Please note: if the motorcycle license plate is not correctly associated with the device on which the Moto Discount activation was requested, you may incur criminal penalties.

Can i activate the moto discount along with another discount?

No, it is not possible to activate the Moto Discount if you have another active agreement with a participating highway dealership under the same license plate/device. If you wish to request it, you must first cancel the other discounts.

I am interested in the Residenti Valle d’Aosta affiliated services. What can I do?

You can view all the information you need by clicking here.

Where do I find invoices and how often do I receive them?

Details of your invoices can be found your Homepage Member Area. Individual Customer toll invoices will be issued monthly (every 30 days). Business Customer invoices will be issued every 15 days. The invoicing day is counted from the contract’s signing date.

What is electronic invoicing?

From 1 January 2019, the obligation to issue an invoice to those resident or established in the country came into force, and applies to invoices issued to VAT subjects and end users.
All electronic invoices, in xml format, will be transmitted through the Sistema di Interscambio (SdI) Web platform of the Italian Revenue Agency, and will be delivered as follows:

tax folder;
certified email address (PEC);
recipient code (7 characters long).

Can I request a hardcopy invoice?

Toll invoices can be viewed, downloaded and printed in PDF format from you Member Area.

How can I report any invoice errors?

Any errors related to transit invoices can be reported in the “Electronic Toll Support” section of the UnipolMove Member Area by following this path: “MOTORWAY TOLLS – UNRECOGNISED MOTORWAY TRANSITS – DISPUTED TRANSIT”. Complete the report’s type, detail and subject fields, and add any further information in the “notes” field.

What do I do if I receive a non-payment report from a motorway concessionaire?

If you have received a hardcopy report of non-payment of a toll, please report it to us via your Member Area by following this path: "MOTORWAY TOLLS - UNRECOGNISED MOTORWAY TRANSITS - DISPUTED TRANSIT", indicating all the transit data (in the case of a Lost Ticket, indicate the entry toll booth) and the notice received (case number). We shall contact the relevant motorway concessionaire and transfer the transit back to your UnipolMove account at no extra charge.

I was charged a motorway toll booth transit I did not make. How can I report it?

If you have encountered errors in the listed transits, you can open a ticket in the support section of your Member Area. This highlights the ticket’s type, detail and subject. Follow the instructions provided. You need no documents. We shall carry out all the necessary checks.

Where can I find the details of the motorway sectors enabled for the service?

Click on this link https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi Leggeri_Tratte in attivazione_v6.0.pdf for route details and activation status.

How many licence plates can be associated with the UnipolMove contract?

A licence plate can be associated with each device in a UnipolMove contract.
In addition, the licence plate can be changed at any time on your Electronic Toll Collection profile whenever required

When associating a licence plate with a device, what does it mean if the system returns the error message “licence plate occupied”?

If the error message “licence plate occupied” appears, it means that the licence plate you have selected is already associated with another UnipolMove device/contract. If you need further assistance in matching your licence plate, please open a ticket in the support section of your Member Area. This specifically enhances the type, detail and subject of the ticket.

How do I change the licence plate associated with my device?

To change the licence plate associated with your device, log in to your Electronic Toll Collection Profile. In the box displaying your devices, click on the edit button and enter the new licence plate you wish to associate. Remember that you have to reactivate the associated services (Area C, affiliated Car Parks, ...) on the new licence plate each time you make a change.

Which IBAN codes can I use to purchase the UnipolMove electronic toll service?

You can use IBAN codes from any SEPA area country that is enabled for the direct debit service (SDD).
In order to subscribe to the UnipolMove electronic toll collection service, the holder of the current account associated with the IBAN code provided during the purchase must be the same as the holder of the UnipolMove service.

Can I use the IBAN code of a prepaid card to purchase the UnipolMove electronic toll service?

Prepaid cards with IBAN code can be used to subscribe to the UnipolMove electronic toll service, provided they are enabled for the direct debit service (SDD).

How do I validate the IBAN code entered when purchasing the UnipolMove device?

To take full advantage of all the benefits associated with UnipolMove and have no problems with payments, you need to validate the IBAN code you entered during purchase by following these steps:

Within 15 days of signing the UnipolMove electronic toll collection contract, the account associated with the IBAN code provided will be credited by UnipolTech with 2 transfers of a few cents
Access your Member Area on the UnipolMove website or App
Click on the «Validate IBAN» button
Enter in the dedicated spaces the amounts of the two transfers received in the order in which they were credited
Confirm operation

You will then have validated your payment method and can continue to travel worry-free with UnipolMove.

How can I change the IBAN code that I have entered as the method for debiting service charges?

To change the IBAN code on which tolls and service charges are debited, go to your Electronic Toll Collection Profile section and scroll down to the Payment Data section. When you click on the edit symbol, follow the instructions that will be provided. Note that the IBAN code holder must be the same as the contract holder, and confirm the operation.
Please note that, for the debiting of tolls and service charges, you may indicate an IBAN code of any SEPA-enabled country for the direct debit service (SDD).

I have lost my device or it has been stolen. What can I do?

Report the theft or loss to the relevant authorities. Open a ticket in the “Your Guarantees” section from the Member Area, or in the “Guarantees and Claims” section from the App. It highlights the fields specified and attaches the claim.

Do I have penalty costs for non-delivery of the equipment?

No, your UnipolMove contract includes a policy that protects you in the event of theft or loss of your device. In this case, you will not incur any penalty costs.

What happens if I find the device which I reported stolen or lost?

If you have found the device, go to the assistance section and scroll down the page to the previously opened Theft and Loss ticket. Here you will find the possibility to report the discovery of your device.

On which vehicles can the UnipolMove device be used?

The UnipolMove device can be used:

on cars;
on motorbikes with an engine displacement of 150 c.c. and over. In this case, when transiting the toll booth, you must carefully follow the signs on the motorway surface (yellow motorbike symbol on the ground);
on trucks of less than and equal to 3.5t.

I had device issues and noticed malfunctions. What can I do?

If you had any device issues, open a ticket in the Member Area support section. This highlights the ticket’s type, detail and subject, and provide the necessary information for replacement.

How does the UnipolMove device work?

For the UnipolMove device operation, refer to the Network Usage Rules, which you will find on the UnipolTech website. Click on this link https://www.unipolmove.it/en/how-to-use-obu/ to consult them.

Where is the UnipolMove device valid?

The device can be used nationally at toll booths enabled for electronic payments bearing the EU logo. We are rolling out the service to the few remaining routes, which can be found at this link: https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v5.0.pdf

How does shipping and delivery of the UnipolMove device work?

Delivery of the device to the address you indicated during purchase will take 4-5 working days.
You will be notified by SMS and email when the carrier takes charge of your shipment and, via the link received by SMS and email, you will be able to:
• change the delivery date;
• change the delivery address (valid throughout the country);
• choose to pick up the device at the GLS courier’s office in your city;
• choose to collect the device at a pick-up point among those offered by the carrier
If you do not take any of these actions, two delivery attempts will still be made to the address you provided when purchasing the device.

Which car parks are enabled for UnipolMove?

There are 3 types of parking spaces:

Blue line parking spaces: parking areas delimited by blue lines that charge a variable hourly rate depending on the municipality and area. Payment is made at the end of the parking period, using the payment card entered on the UnipolMove App when registering for the service;
On-site car parks: small and medium-sized facilities located in cities where you can access and pay via the UnipolMove App, without reading the vehicle licence plate associated with your UnipolMove device;
Affiliated car parks: medium and large affiliated facilities (e.g., airports, stations, trade fairs, etc.), which can be accessed by reading the licence plate of the vehicle associated with your UnipolMove device, paying automatically by debiting your current account linked to the UnipolMove service.

Can you pay for blue line parking spaces with UnipolMove?

You can pay for parking on the blue line parking spaces from the UnipolMove App: after saving your payment method, select the zone where you are parking, and pay only for the actual minutes of parking. We shall notify you before the deadline and you can add more minutes.

Some municipalities require a card to be displayed on the dashboard of the car to facilitate possible checks by authorised personnel. You will find our card attached to your UnipolMove registration email, or at this link.

Can I use UnipolMove to access and pay for parking in the facility?

You can access and pay for parking in the facility from the UnipolMove App.
How to do it
Log in to the UnipolMove App. In the "Services" section, click on the "Parking" card and select "Facility" at the top right of the map.
Find the car park you are interested in on the map and click on its icon. You will then be able to view the main information about the facility, book your parking space and get directions to it. If you have not booked a parking space, you can still access the facility and park with UnipolMove via the App.

When you arrive at your chosen facility, depending on the type, you can access, pay and leave, all through the App:

Automated facilities: approach the barrier, make sure you are the first in line and from the UnipolMove App, in the parking detail or Live section, click on the button to access the site. Before leaving, complete the payment directly from the UnipolMove App. Approach the barrier and click the button from the UnipolMove App to exit.
Non-automated facilities (with operator): approach the entrance, make sure you are the first in line and from the UnipolMove App, in the car park detail or Live section, click on the button to access the site, so the facility operator will welcome you and check in your vehicle. Before leaving, complete the payment directly from the UnipolMove App. The operator will check if the payment was successful and you can then leave.

Can I use UnipolMove to access and pay for Affiliated Car Parks (CARS)?

The Affiliated Parking service allows you to park in affiliated facilities without worrying about the ticket and its payment through frontal reading of your licence plate.

The service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the ""Services"" section, click on the "Affiliated Car Parks" card and activate the service by following the instructions indicated. Remember activation is instant, and if you change the licence plate, you will have to reactivate the service on the new licence plate.

Both individual and business customers can request activation of the UnipolMove affiliated Car Park service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).

To find out which affiliated car parks are enabled, go to the “Services” section and click on the “Affiliated Car Parks” card: enter the address you are interested in on the map and view the available active car parks. We are in the process of increasing the number of affiliated car parks.

Can I use UnipolMove to access and pay for Affiliated Car Parks (MOTORBIKES)?

Accessing and parking with your motorbike in affiliated facilities, which read the licence plate associated with your UnipolMove device, depends on automatic rear licence plate readers installed on site by the operator.
Check the UnipolMove App’s list of Affiliated Car Parks where “Motorbike Parking” is specified.

How do I use the UnipolMove Affiliated Car Park service?

To enter and exit Affiliated Car Parks, use the lanes displaying the UnipolMove logo, approach the barrier, wait a few seconds for the barrier to rise, and pass through without collecting your ticket. The system will detect the licence plate associated with your UnipolMove device, and will check whether you have enabled the "Affiliated Car Parks" service.

You will pay the parking fee automatically, directly from the account associated with UnipolMove, and you will see it in the UnipolMove App and on your bill together with the motorway toll fees.

NOTE. To access Rome airport car parks with UnipolMove, you can use all the entrance lanes, even those without the UnipolMove logo: they are all enabled!

I went to an Affiliated Car Park, but the barrier did not open. Why is that?

This may be because the parking management system could not read your front licence plate or had technical problems. We advise you to check the cleanliness and integrity of the licence plate.

The access barrier takes too long to open. What can I do about that?

The parking management systems in the Affiliated Car Parks take a few seconds to read your licence plate and run the checks. Please wait and do not to collect the ticket. If the problem persists and conditions allow you to do so safely, you can reverse a few metres and try to pass again.

I entered the UnipolMove Affiliated Car Park, but picked up my ticket. What must I do?

Ask for assistance from the operator of the Affiliated Car Park, hand in your ticket and communicate your licence plate. After verifying eligibility for the service, the operator will cancel the ticket and upload your licence plate into the system.
From then on you can safely leave as a UnipolMove customer and pay automatically, with no risk of double charging.
If you have paid a parking ticket, the operator will cancel the one automatically registered on Unipolmove.

I noticed an Affiliated Car Park parking fee which I already paid on site, in my bank statement/invoice. What must I do?

Open a support ticket from the UnipolMove App or Member Area. It highlights the ticket’s type, detail and subject, and attaches a copy of the ticket.

Are UnipolMove customers entitled to any discounts at Affiliated Car Parks? What should I do if they are not applied?

UnipolMove customers are entitled to dedicated discounts. Find them in the UnipolMove App in the details of the individual Affiliated Car Parks. Go to the “Services” section, click on the “Affiliated Car Parks” card, and click on the Affiliated Car Park.
The fee is directly calculated by the operator based on your parking time in the Affiliated Car Park. UnipolMove does not calculate the tariff. If you do not receive the discount, contact the operator’s support service directly to make the necessary checks.
Consult the operator’s website from the link in the individual car park detail, on the UnipolMove App.

The Affiliated Car Park did not open the barrier for me, and I had to collect a ticket. How can I benefit from the discounts applied to UnipolMove customers?

The Affiliated Car Park may have technical problems or did not recognise your licence plate.
To claim your discount, go directly to the support service of the affiliated Car Park and show your ticket. The operators will carry out the necessary checks and upload your parking period on UnipolMove so you can benefit from your dedicated discounts.

In which cities is the Taxi service active?

The service is now active in over 95 cities. For the complete list go to www.ittaxi.it.

How does the Taxi service work?

To access the service, just follow a few simple steps:

Login/Register to the UnipolMove App;
Click on the "Taxi" card, in the "Services" section;
Enter a payment card and billing address;
Choose your destination and enjoy the ride
At the end of the journey you can pay directly from the UnipolMove App

Does the Taxi service have additional costs in addition to the rides?

No, there are no additional costs.

If payment at the end of the ride fails, what can I do?

You can pay the ride directly to the taxi driver, with the accepted payment solutions.

At the end of the ride I need a receipt. How can I do?

At the end of the journey, if you pay via the App, you will find the payment receipt in the "Mobility Services Payments" - "Payments history" section

[Small Business & Corporate] How do I register for the Reserved Area?

To register for the Reserved Area, click on the UnipolMove link, select "Register", enter your contact details (email address and mobile number), and follow the guided procedure in the online registration process.

[Small Business & Corporate] What can I do in the Reserved Area?

In your Reserved Area, you can easily and quickly manage your UnipolMove profile, your devices, and all related services. You can view your electronic toll contract, request new devices, see all your payments, join new services, and request assistance at any time.

[Small Business & Corporate] How do I recover my Username and Password?

If you have forgotten your Username and Password, on the login page of your profile, click on "Do not remember your login credentials?" and follow the guided path to create a new password or recover your username to proceed with the login (https://www.unipolmove.it/app/credential-recovery)

[Small Business & Corporate] How can I change my email or mobile number for receiving communications?

To change your contact details:

Via App: go to your Electronic toll Profile and scroll down to your details. Click on the edit symbol and update your email or mobile number.
Via web: starting from the Reserved Area, you can change your email and mobile number by accessing the section "Your Profile", "Your Data".

To complete the procedure successfully, remember to validate the new contacts through the OTPs that will be sent to your mobile number or by redirecting to your email address.

[Small Business & Corporate] How can I change my personal data or my address?

To change your personal data/address, open a ticket in the assistance section of your Reserved Area. Specifically, fill in the type, detail, and subject of the ticket. In this section, you can also find all the details related to previously opened reports.

[Small Business & Corporate] How and where can I subscribe to an UnipolMove contract (Business)?

If you are a Business Customer, you need to request the signing of a UnipolMove contract in one of the UnipolSai Agencies and you can request up to 30 devices associated with the same contract.

Find the UnipolSai agency closest to you by clicking on this link: https://www.unipolmove.it/dove-trovarci/.

Do you need more than 30 devices? Report it to the Agency or fill out this form https://www.unipolmove.it/richiesta-unipolmove-corporate/, so you will be put in contact with one of our sales representatives.

[Small Business & Corporate] Is the device active immediately?

Yes, your UnipolMove device is active from the moment you subscribe to the Electronic toll contract, but to function correctly, it is necessary to complete the activation on the App or website by following the guided path in your Reserved Area.

[Small Business] How many devices can I associate with the UnipolMove contract?

Small Business customers can associate up to 30 devices with their contract.

[Corporate] How many devices can I associate with the UnipolMove contract?

Corporate customers can associate up to 1000 devices with their contract.

[Small Business & Corporate] How can I terminate the UnipolMove contract?

To withdraw from the contract, you can go to one of the UnipolSai Agencies and request withdrawal by returning your device(s).

[Small Business] What is included with the UnipolMove contract?

By subscribing to UnipolMove, you pay the fee for your device(s), your tolls, enjoying the benefits with the Highway Concessionaires and the services you have subscribed to, such as Area C and affiliated Car Park.

[Small Business] How do I activate the Area C service?

The Area C service can be activated for free on the license plates associated with your UnipolMove contract, and you can request activation:

Through the UnipolMove App, go to the "Electronic toll" section, click on the "Area C" card, and activate the service by following the instructions provided.
Through the web Reserved Area, go to the "Manage your device" / "Manage your fleet" section, click on "Actions" and "Modify device".

To ensure the successful activation of the service, make sure that you do not already have it active on the same license plate with other payment methods or operators (e.g., PayPal). We inform you that the Municipality of Milan, following internal checks, may deactivate the service if your vehicle no longer meets the access requirements, and in this case, we will notify you by email and/or SMS.

[Small Business] As a resident in the Area C of Milan, what should I do to access the benefits?

If you are a resident within the Area C of Milan, you are entitled to benefits, as provided on the Municipality of Milan website (https://www.comune.milano.it/servizi/area-c-agevolazioni-per-residenti-ed-equiparati), and to enjoy them, you must first register your vehicle on the MyAreaC platform. If you register on MyAreaC as a resident, you will be given a PIN that can be used on the MyAreaC platform to enable the discounts associated with your license plate. The amount you will pay with UnipolMove will be the discounted one associated with your vehicle's license plate.

[Small Business & Corporate] If I have a device from another operator, can I subscribe to the UnipolMove contract?

Yes, you can proceed with the subscription to the UnipolMove contract even if you have a device from another operator. However, please note that having two devices on the same vehicle can lead to problems at the toll booth and double toll charges.

[Small Business & Corporate] What benefits are included in the UnipolMove offer?

By subscribing to the contract and downloading the UnipolMove App (https://www.unipolmove.it/mobile/), you can manage and pay for your mobility services easily and quickly: blue stripes, refueling, parking in affiliated facilities, payment of taxes, bills, and fines, all in a few clicks. And the benefits don't end there: discounts on some Unipol Group companies await you, and you can find them at this link https://www.unipolmove.it/wp-content/themes/unipolmove-theme/assets/file/SCHEDA_VANTAGGI_AZIENDEUPPO_UNIPOL.pdf

[Small Business & Corporate] Do UnipolMove customers have access to toll discounts on routes that offer them?

You can benefit from the following discounts:

ATIVA (at the toll booths of the Turin Ring Road: Settimo T.se, Falchera, Bruere, Beinasco, Vadò, and Trofarello). To activate the subscription to the Turin Ring Road, you will need to access the ATIVA website at https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/, click on "request new subscription," and follow the instructions provided.
Pedemontana Lombarda Highway: The agreement is active by default when the conditions provided by the relevant concessionaire occur. For more details, go to https://apl.pedemontana.com/nuovo-piano-sconti-2021.
Brebemi (on the A35 Brescia-Bergamo-Milan route), Milan Outer Ring Road (A58 route), Milan Serravalle - Milan Ring Roads (at Vimercate - East Ring Road, Sesto San Giovanni - North Ring Road, and Terrazzano - West Ring Road). To activate the agreements, go to the Reserved Area on UnipolMove.it (within your profile, in your plan, "Agreements" section) or on the UnipolMove App (within the Electronic toll Profile, in your electronic toll data, "Active Agreements" section) and follow the instructions provided.
Salerno Pompei Napoli: The agreement is active by default when the conditions provided by the relevant concessionaire occur. For more details, go to https://salernopompeinapolispa.it/calcolatore-pedaggi/.
SITAF (on the A32 Turin - Bardonecchia route). The agreement is reserved exclusively for residents in the Municipalities belonging to the Mountain Communities of the Upper and Lower Susa Valley and Val Cenischia. To activate the agreement, you must go to one of the SITAF service centers and bring your UnipolMove device with you: the operator will collect your data and those associated with the electronic toll service to proceed with the request for subscription activation, and after some checks, SITAF will notify you of the outcome of the request. For more details, go to https://www.sitaf.it/a32-torino-bardonecchia/servizi/tariffe-e-abbonamenti/abbonamenti/. If you have any doubts and want more information, call the

Assistance Service at +39 800.77.11.55.

[Small Business & Corporate] Invoicing and charges

From your homepage in the Reserved Area, you can view the details of your invoices. Your invoices will be issued every 15 days. The day of invoicing expires starting from the date of subscription to the contract.

[Small Business & Corporate] What is electronic invoicing?

Since January 1, 2019, there has been an obligation to issue invoices to all subjects residing or established in the territory of the State, and it applies to both invoices issued to VAT subjects and those towards final consumers. All electronic invoices, in XML format, will be transmitted through the Interchange System (SdI) of the Revenue Agency and will be delivered through the following methods: digital mailbox; PEC address; Destination code (7 characters).

[Small Business & Corporate] Can I request a paper invoice?

Yes, from your Reserved Area, you can view, download, and print the invoice for your tolls in PDF format.

[Small Business & Corporate] How can I report one or more errors on my invoice?

If you have noticed errors on your invoice related to one or more tolls, you can open a report in the "Tele-t Assistance" section of your UnipolMove Reserved Area by following this path: "TOLLS - UNRECOGNIZED HIGHWAY TRANSITS - TRANSIT DISPUTE". Fill in the fields related to the type, detail, and subject of the report, also indicating any additional information in the "notes" field.

[Small Business & Corporate] What should I do if I have received a non-payment report from a highway concessionaire?

If you have received a paper non-payment report for a toll, let us know through your Reserved Area by following this path: "TOLLS - UNRECOGNIZED HIGHWAY TRANSITS - TRANSIT DISPUTE", indicating all the data of the transit (in case of Lost Ticket, indicate the entrance toll booth) and the received notice (practice number). We will take care of soliciting the relevant concessionaire and charging the transit to your UnipolMove account without additional costs.

[Small Business & Corporate] I have been charged for a highway toll that I did not make, how can I report it?

If you have noticed errors in the list of transits you have made, you can open a ticket in the assistance section of your Reserved Area. Specifically, fill in the type, detail, and subject of the ticket and follow the instructions provided. No documentation is required, we will carry out all necessary checks.

[Small Business & Corporate] Where can I check the details of the highways enabled for the service?

Click on this link https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v6.0.pdf for the details of the routes and their activation status.

[Small Business & Corporate] How many license plates can I associate with the UnipolMove contract?

You can associate one license plate with each device in your UnipolMove contract. Additionally, from the App, you can change the license plate at any time on your Electronic toll profile, as many times as you want. The procedure is the same from the web, accessing "Manage your fleet" in the Reserved Area.

[Small Business & Corporate] In case of association of a license plate with a device, if the system returns the error message “occupied license plate,” what does it mean?

If you see the error message "occupied license plate", it means that the license plate you have selected is already associated with another UnipolMove device/contract. If you need further assistance pairing your license plate, please open a ticket in the support section of your Reserved Area. Specifically, provide the ticket with the type, details, and subject..

[Small Business & Corporate] How do I change the license plate associated with my device?

To change the license plate associated with your device, from the App, access your Electronic toll Profile. In the box where you view your devices, click on the edit button and enter the new license plate you intend to associate. Remember that you must reactivate the associated services (Area C, affiliated parking lots, etc.) on the new license plate every time you make a change. From the web, the process is the same by accessing the "My Device" section for Private customers or "Manage my fleet" for Business customers in the Reserved Area. Then click on the "Actions" button and select the "Edit Device" option.

[Small Business & Corporate] What IBANs can I use to purchase the UnipolMove electronic toll service?

You can use IBANs from any SEPA country enabled for direct debit service (SDD). However, for the subscription to the UnipolMove electronic toll service, it is necessary that the account holder associated with the provided IBAN during the purchase coincides with the holder of the UnipolMove service.

[Small Business & Corporate] Can I use the IBAN of a prepaid card to purchase the UnipolMove electronic toll service?

For the subscription to the UnipolMove electronic toll service, it is possible to use prepaid cards with an IBAN code, provided that they are enabled for direct debit service (SDD).

[Small Business & Corporate] How do I validate the IBAN entered during the purchase of the UnipolMove device?

To fully enjoy all the benefits associated with UnipolMove and avoid payment issues, it is necessary to validate the IBAN entered during the purchase by following these steps:

Within 15 days of subscribing to the UnipolMove electronic toll contract, you will find two transfers of a few cents credited to the account associated with the provided IBAN by UnipolTech.
Access your Reserved Area on the UnipolMove website or App.
Click on the "Validate IBAN" button.
Enter the amounts of the two transfers received in the appropriate spaces in the order of credit.
Confirm the operation.

You will have validated your payment method and can continue to travel worry-free with UnipolMove.

[Small Business & Corporate] How can I change the IBAN I entered as the payment method for the service costs?

To change the IBAN on which tolls and service costs are charged:

Access the Payment Information section of your Electronic toll Profile from the App.
Follow the instructions provided after clicking on the edit symbol, remembering that the account holder of the IBAN must match the contract holder, and confirm the operation.
From the web Reserved Area, access the "Your Profile" section.
Then go to the "Payment Information" section and click on the "Edit IBAN" button.

Please note that for the charging of tolls and service costs, you can indicate an IBAN from any SEPA country enabled for direct debit service (SDD).

[Small Business] I lost my device or it was stolen, what can I do?

First of all, remember to report the theft or loss to the competent authorities. Then, open a ticket in the "Your Guarantees" section of your Reserved Area, or in the "Guarantees and Claims" section of the App. Specifically, fill in the fields indicating the report made.

[Corporate] I lost my device or it was stolen, what can I do?

First of all, remember to report the theft or loss to the competent authorities. Then, open a ticket in the "Assistance and Reports" section and follow the guided procedure.

[Small Business] Will I be charged penalties for non-delivery of the device?

No, your UnipolMove contract includes insurance coverage that protects you in case of theft or loss of the device. In this case, you will not have to pay any penalty costs.

[Corporate] Will I be charged penalties for non-delivery of the device?

If the device is not returned within 30 days of the declaration of theft and loss, you will be charged the penalty as per the contract.

[Small Business & Corporate] What should I do if I find the device that I reported as lost or stolen?

If you have found the device, go to the assistance section and scroll down to the Theft and Loss ticket previously opened. Here you will find the option to report the recovery of your device.

[Small Business & Corporate] On which vehicles can the UnipolMove device be used?

The UnipolMove device can be used on cars, motorcycles with a displacement equal to or greater than 150 cc. In this case, when crossing the toll booth, you must carefully follow the signage on the highway surface (yellow motorcycle symbol on the ground); on trucks weighing less than or equal to 3.5 tons and heavy vehicles over 3.5 tons.

[Small Business & Corporate] I am experiencing issues and malfunctions with the device, what can I do?

If you have experienced malfunctions while using the device, you can open a ticket in the assistance section of your Reserved Area. Specifically, fill in the type, details, and subject of the assistance ticket and provide the necessary information for replacement.

[Small Business & Corporate] How does the UnipolMove device work?

For information on how the UnipolMove device works, please consult the Usage Rules of the Networks, which can be found on the UnipolTech website. Click on this link https://www.unipolmove.it/come-usare-obu/.

[Small Business & Corporate] Where is the UnipolMove device valid?

You can use your device on the national territory at toll booths enabled for electronic payments, on which the European Union logo is displayed. We are also enabling the few remaining routes that are still being activated, which you can consult at this link: https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v6.0.pdf

[Small Business & Corporate] How does the shipping and delivery of the UnipolMove device work?

Delivery of the device to the address you provided during the purchase process takes 4 to 5 working days.

You will be notified via SMS and email when the carrier takes charge of your shipment, and through the link received via SMS and email, you can:

change the day of delivery;
change the delivery address (valid throughout the national territory);
choose to pick up the device at the GLS headquarters in your city;
choose to pick up the device at a pickup point among those proposed by the carrier.

If you do not take any of these actions, 2 delivery attempts will still be made at the address provided during the purchase of the device.

[Small Business & Corporate] How can I assign a device to an employee/user?

Once you have logged in to the platform, you can follow this simple procedure:

Access the "Manage Your Fleet" and "Your Devices" area: here you will find the cards or the table of devices.
Click on "Edit Device", a form will open to fill in the necessary data for the association.

See the Operator Manual in the "Assistance and Reports" section.

[Small Business & Corporate] How do I register a new operator who needs access to the platform?

Once you have logged in to the platform, you can follow this simple procedure:

By clicking on your profile icon at the bottom left, the fleet manager can access the "Settings" area.
By clicking on "Add a new operator" and filling in the card, he can register a new operator who will receive an email to create their login credentials.
The system will send a communication to the company's PEC with a summary of the person's data and a registration PIN code that must be communicated to the operator.
This code will be requested during the registration phase on the website www.unipolmove.it as a "Business" - "Company" user.

See the Operator Manual in the "Assistance and Reports" section.

[Small Business & Corporate] I would like an employee to whom I have given a toll payment device to be able to view their own transits. How can I do this?

Once you have logged in to the platform, you can follow this simple procedure:

Access the "Manage Your Fleet" and "Your Devices" area: here you will find the cards or the list of devices used by the company.
Click on "Actions" and then "Edit Device": a form will open to fill in the necessary data for the association of vehicles, the location and a "Enable transit viewing for the user" section.
Indicate YES in this last section: a drop-down field will open allowing you to indicate the assigned user, among those registered in the system.

See the Operator Manual in the "Assistance and Reports" section.

[Small Business & Corporate] How can I activate the mixed-use service for a collaborator?

Once you have logged in to the platform, you can follow this simple procedure:

Access the "Manage Your Fleet" and "Mobility Services" area, here you will find the cards or the list of active devices.
Click on the three vertical dots under "Actions" and access "Manage Mobility Services": from here you can activate the mixed-use for the user and save the changes afterward.
The user will receive an email with the steps to follow to activate promiscuous use. Once registered, a banner "Activate Promiscuous Use" will appear in your reserved area which will allow you to confirm your data, view and sign the contract, enter your payment method and complete the activation phase. See the Operator's Manual in the “Assistance and notifications” section;
You will receive an email confirming the correct forwarding of the activation request, and an email confirming correct activation of the service following the completion of the steps by the user.

See the Operator Manual in the "Assistance and Reports" section.

[Small Business & Corporate] How can I allocate mixed-use transits to private use?

Once you have logged in to the platform, you can follow this simple procedure:

Access the "Movements" area and select the movements.
Click on "Reassign Movements to Employee" and assign one or more transits to the user simultaneously.

The same operation can be done, on the user side, to assign transits for mixed-use to the company.

The user can make the change both through the APP and through the WEB platform.

The user will receive three email reminders respectively 72, 48, and 24 hours before the billing cycle closes. See the Operator Manual in the "Assistance and Reports" section.

[Small Business] Which parking lots are enabled with UnipolMove?

There are 3 types of parking:

Blue stripes: parking areas delimited by blue stripes that require payment of an hourly rate variable depending on the municipality and the area. Payment is made at the end of the stop, through the payment card inserted on the UnipolMove App during registration of the service.
Structured parking: small and medium-sized structures located in cities where you can access and pay through the UnipolMove App, without reading the license plate of the vehicle associated with your UnipolMove device.
Affiliated parking: medium and large affiliated structures (e.g. airports, stations, fairs, etc.) where you can access by reading the license plate of the vehicle associated with your UnipolMove device, paying automatically with a debit to the bank account linked to the UnipolMove service.

[Small Business & Corporate] Can I pay for blue stripes with UnipolMove?

You can pay for parking on blue stripes from the UnipolMove App: after saving your payment method, you can select the where you are parking and pay only for the actual minutes of parking. We will notify you before the expiration and you can add more minutes. In some municipalities, it is required to display a ticket on the car dashboard to facilitate possible checks by authorized personnel. You can find our ticket attached to the UnipolMove registration email, or clicking this link.

[Small Business] Can I access and pay for structured parking with UnipolMove?

You can access and pay for structured parking from the UnipolMove App. How to do it?

Access the UnipolMove App, in the "Services" section click on the "Parking" card and select "Structure", in the top right corner of the map.
Search the map for the parking lot you are interested in and click on its icon, you can then view the main information of the structure, book your parking and get driving directions to reach it.

If you have not booked parking, in case of available parking spaces, you can still access the structure and park with UnipolMove through the App. When you arrive at the structure you have chosen, depending on the type, you can access, pay and exit, all through the App:

Automated structures: approach the bar, make sure you are the first in line and from the UnipolMove App, in the parking details or in the Live section, click on the button to access. Before leaving the structure, complete the payment directly from the UnipolMove App. Now you can approach the bar and click, always from the UnipolMove App, the button to exit.
Non-automated structures (with operator): approach the entrance, make sure you are the first in line and from the UnipolMove App, in the parking details or in the Live section, click on the button to access, so the operator of the structure will welcome you and check-in your vehicle. Before leaving the structure, complete the payment directly from the UnipolMove App, the operator will check if the payment has been successful and you can then exit.

[Small Business] Can I access and pay for affiliated parking (CAR) with UnipolMove?

The Affiliated Parking service allows you to park inside affiliated structures without worrying about the ticket and the related payment, through the front reading of your license plate. The service can be activated for free on the license plates associated with your UnipolMove contract and you can request activation through the UnipolMove App:

Go to the "Services" section
Click on the "Affiliated Parking" card and activate the service following the instructions provided.

Remember that activation is immediate and if you change the license plate, you will need to reactivate the service on the new license plate. Both Private and Business Customers can request activation of the UnipolMove Affiliated Parking service. To ensure the success of the service activation, make sure you do not already have it active on the same license plate with other payment methods or operators (e.g. PayPal). To discover the enabled affiliated parking lots, go to the "Services" section and click on the "Affiliated Parking" card: you can enter the address you are interested in on the map and view the available active parking lots. We are working to enable more and more of them.

[Small Business] Can I access and pay for affiliated parking (MOTORCYCLE) with UnipolMove?

The possibility of accessing and parking with the motorcycle at affiliated structures that require the reading of the license plate associated with your UnipolMove device is subject to the presence or absence of automatic rear license plate readers installed on site by the operator. Check on the UnipolMove App, in the list of Affiliated Parking, those where the name "Motorcycle Parking" is specified.

[Small Business] How do I use the UnipolMove Affiliated Parking service?

To enter and exit the enabled Affiliated Parking, use the lanes with the UnipolMove logo, approach the bar, wait a few seconds for the bar to rise and pass without taking the ticket: the system will detect the license plate associated with your UnipolMove device and verify if you have enabled the "Affiliated Parking" service. You will automatically pay for the parking fee directly from the account associated with UnipolMove and you will see it in the UnipolMove App and in the invoice together with the tolls.

N.B. To access the Rome airport parking lots with UnipolMove, you can use all the entrance lanes, even without the UnipolMove logo: they are all enabled!

[Small Business] I went to an Affiliated Parking, but the bar did not open. Why?

This may be due to the fact that the parking lot's parking management system was unable to read your vehicle's front license plate or had technical problems. We recommend checking the cleanliness and integrity of the license plate.

[Small Business] The access bar takes too long to open. What can I do?

The parking management systems in Affiliated Parking require a few seconds to read your license plate and perform checks. We ask you to wait and not take the ticket. If the problem persists and conditions allow it in complete safety, you can try reversing a few meters and try again.

[Small Business] I entered the Affiliated Parking with UnipolMove, but I took the ticket. What should I do?

Request assistance from the Affiliated Parking operator, hand over the ticket and communicate your license plate. After verifying eligibility for the service, the operator will cancel the ticket and load your license plate into the system. From that moment on, you can exit safely as a UnipolMove customer and pay automatically, without the risk of double charges. If you have already paid for parking with the ticket, the operator can cancel the one registered automatically on UnipolMove.

[Small Business] I found in my transaction list and/or invoice the amount of a parking fee in an Affiliated Parking that I had already paid on site with the ticket. What should I do?

Open a support ticket from the UnipolMove App or Reserved Area. Specifically, fill in the type, detail, and subject of the ticket, attaching a copy of the ticket. We will contact the operator for the necessary checks. In case of confirmation of double payment, we will cancel the transaction on UnipolMove and, if already charged, we will refund the amount paid with UnipolMove.

[Small Business] Do UnipolMove customers have the right to discounts for Affiliated Parking? What should I do if they are not applied to me?

Yes, UnipolMove customers are entitled to dedicated discounts: you can find them in the UnipolMove App in the details of each Affiliated Parking.

Go to the "Services" section
Click on the "Affiliated Parking" card and click on the Affiliated Parking you are interested in.

The fee is calculated directly by the operator based on your parking time inside the Affiliated Parking. UnipolMove never intervenes in the calculation of the fee. If the discount is not applied to you, you can directly contact the operator's customer service to carry out the necessary checks. You can consult the operator's website from the link in the details of each parking lot on the UnipolMove App.

[Small Business] The Affiliated Parking did not open the bar for me and I had to take a ticket. How can I take advantage of the discounts applied to UnipolMove customers?

It may happen that the Affiliated Parking has technical problems and/or did not recognize your license plate. To request the discount, you can go directly to the customer service of the Affiliated Parking and show your ticket. The operators will carry out the necessary checks and will load your parking fee on UnipolMove so you can enjoy the dedicated discount.

What is UnipolMove CITY?

UnipolMove CITY is a revolutionary app that allows you to travel using different transport options.

In a single app, you can plan your journey and purchase the travel tickets you need. You can choose from public transportation, taxi, cars, e-scooters, and bike sharing.

Buy your tickets to start your experience and try UnipolMove CITY, or choose a package from our offerings. Explore, navigate, and get around your city with UnipolMove CITY!

Which services can I find on UnipolMove CITY?

UnipolMove CITY allows to buy tickets, purchase Pay-As-You-Go rides or packages/ bundles. You can discover the services available on UnipolMove CITY on the dedicated page or directly on the App, where you can find the transport modes available and the operators active in your area.

How can I start using UnipolMove CITY?

Please follow these steps:

Download for free the UnipolMove CITY app: you can find it in the App Store or Google Play Store
Create your account: after installing and opening the app, follow the steps to create your account
Complete your profile – even in a second moment – adding your personal information and the payment method in the section "Profile and Payments."
Enjoy all the features of UnipolMove CITY!

Which are the main UnipolMove CITY sections and what can I do in the different sections?

Please find below the main sections:

Home view

Map

The Home view shows a map with the closest transport options available.

Clicking on the icons, you can see additional information, such as next departures for public transportation, by tapping the icons and easily purchase a ticket

Active tickets

This section shows all active tickets and bookings. Tap on the ticket or booking to open up a detailed view.

If you have more than a ticket, scroll left and right to visualize them in the “Ticket” view or tap “Show all” to open up the active ticket list.

In this view you can see also the other bookings, e.g., car rental bookings.

Transport options

You can select your preferred transport option through the "Travel by" section of the Home view.

Tap the icon of the transport option you would like to use and proceed to buy a ticket, order a taxi or book a rental car.

You can visualize all available transport options by tapping the list icon in the top right corner of the “Travel by” section.

Journey planner

You can access the journey planner by tapping “Where to?” button or “Favourites” button in the Home view.

More tips on how to plan your journeys can be found here.

Profile

You can access your UnipolMove CITY profile by tapping the “Profile” symbol at the top left corner of the Home view.

If you have not purchased a bundle yet, you can view available bundles in the "Bundles and subscriptions” section.

Profile and payments

In this section you can complete and modify your main personal data, payment methods and favourites places.

Travel credit

In this section you can add a voucher code to add in-app credit to be used for your next journeys.

Past trips

In this section you can see the history of your trips and request respective receipts.

Help Center
Here you can:
- Consult our Questions and Answers
- Contact UnipolMove CITY Customer Service
- Check the status of your support requests

How can I use “Favourites”?

“Favourites” in UnipolMove CITY enables users to save frequently used addresses/ destinations. There is no limit to the number of “Favourites” which can be stored.

“Favourites” are located in the Home view, next to the “Where to?” button.

How can I add a Favourite?

You can add a “Favourite” in two ways:

From the Home view
1. Click the “Star” icon in the Home view
2. Tap “Add Favourite”
3. Give an address and a name to your favourite destination
4. Confirm and add the address to your “Favourites”, pressing “Add Favourite”

If you would like to add a work or home address, click on the "Work" or "Home" icon, respectively, and follow the same steps. You can select your home/ work address directly from the Home view with one click.

From the Profile view
1. Go to your “Profile” view by tapping the profile symbol at the top left of your Home view
2. Tap “Profile and Payments”
3. Scroll down to the bottom and select “Favourite Places”
4. Tap “Add Favourite”
5. Insert an address and give a name to your new favourite destination
6. Confirm and add the address to your “Favourites” pressing “Add Favourite”
7. After adding a favourite destination, this will appear in your Home view.

How can I edit a “Favourite”?

Navigate to the “Favourites” list either via Home View or Profile view
In the ”Favourite” list tap “Edit” at the top right corner
Select the destination to edit, update the address and press “Update Favourite”

How can I delete a “Favourite”?

Navigate to the “Favourites” list either via Home View or Profile view
In the “Favourite” list, scroll left the destination you want to delete and tap “Delete” to proceed
Alternatively, tap “Edit” in the upper right corner, select the destination to delete and tap “Remove” in the upper right corner of the screen

How can I use the Journey Planner?

The "Journey Planner" feature allows you to plan your entire journey.

You can plan your journey in two ways:

Press “Where to?” button in the Home view
- Set departure location and destination
  After pressing the button, “Plan Journey” view is opened
  Your current location is pre-filled as your departure location into the “Enter your starting point”. The starting point may be edited: just tap the text field and enter your desired departure location.
  After this, enter your destination address. Once the starting point and destination are correctly filled, journey options will appear.
- Choose location on the map
  You can also select your destination from the map by choosing “Select location on map” and setting the map’s pin to where you wish to travel to.
- Select the transportation mode
  You can filter your trip options according to your preferred transportation modes, e.g. public transport, public transport + scooter sharing.
- Edit departure/ arrival time and filter journey options
  You can edit your departure or arrival time by tapping on “Leave right now” and selecting a new departure/ arrival time.
  You can also filter your trip options based on the following options: suggested, fastest, greenest.
- Book a trip
  Once the app has given you travel options, tap on one of the options that suits you to view the full itinerary and the journey on the map. Once you have chosen your trip, tap “Book trip”.
- View your active trip and itinerary
  Your booked trip will show up in your Home view under “Trips”. By tapping the trip, you can open the full trip itinerary and find any tickets you may have purchased as part of the trip. You can also see any tickets you have purchased as part of your trip in the Home view, under “Active Tickets”
Click on “Favourites”
Click on one of the “Favourites” from the Home View to open up the “Plan Journey” view and follow the steps mentioned in the previous article. Learn more about saving your favorite destinations on “How can I use Favourites?”.

Which payment methods can I use on UnipolMove CITY?

We accept all major credit, debit or debit/credit combination cards, Apple Pay and Poste Pay.

How can I add a payment method?

Go to the page “Profile and payments”
Click on “Payment method”
Click on “Add a credit/ debit card” and add you card details
Confirm by tapping the blue arrow in the bottom right corner

To set it as default method:

Select the card you want to use as default card
Click on “Use these predefined payment method”

Note: Please note, that when adding a payment method, a small cover reservation is made to the card. The cover reservation is made to test the validity of the payment method. The cover reservation will be refunded automatically.

How can I delete a payment method?

Go to your Profile page and select “Profile and payments”
Click on “Payment method”
Select the card that you wish to delete
Click on “Delete”

How can I add a travel credit?

It is a money balance that you can use for purchases in UnipolMove CITY.

It can be used for any service, unless differently specified, thus including single trips but also bundles.

Go to “Profile”
Click on the icon “Credit”
Click on “Add voucher code” at the bottom of the screen
Insert your voucher code and press “Submit”
Verify, waiting for the uploading time, that the credit upload was successful

How can I use a travel credit?

It is a money balance that you can use for purchases in UnipolMove CITY.

It can be used for any service, unless differently specified, thus including single trips but also bundles.

You can see your available credit in the "Profile" section

If you have available credit on the app, this will be the default payment method for every trip you book
If your credit on the app is less than the price of the trip you are paying for, the remaining balance will be charged to your payment card
If there is no credit on the app, the amount of the entire trip will be charged to your payment card

Travel credit may expire if the voucher you entered, for legal reasons, has an expiration date.

Don't worry: UnipolMove CITY will always use the credit that expires first to pay for your purchases and will notify you when the credit is about to expire so that you can make the best use of it. For further clarification, submit a request through our Help Center, the customer support area accessible from the "Profile" section directly in-app or by calling 800 77 11 55.

Which are the Refund policies? If any, which ones?

Services purchased on UnipolMove CITY are generally non-refundable by their nature. However, there are some exceptions, such as failure to provide service by the transport operator or a disservice caused, and documented, by a malfunction and/or anomaly in the UnipolMove CITY app.

Refunds are made via in-app credit, on the payment method used for the purchase or on the specified bank account depending on the situations and can be granted only to the account holder who purchased the service. If you have any questions or requests for refunds, please see the Terms & Conditions and contact UnipolMove CITY customer service via the App ("Contact Us" under "Help Center", in "Profile" section) or by calling 800 77 11 55.

How can I change the language of the app?

UnipolMove CITY is currently available in Italian, English, Spanish, French, German, Dutch, Japanese and Finnish.

You can change the app's language by changing your phone's language settings following these steps:

Android devices
In Android devices, the app’s language is aligned with your phone’s language setting. Go to Settings > Language and region > Choose the preferred language.

iOS devices
In iOS devices, you are able to set the app’s language preference without changing the system language setting. Go to Settings > UnipolMove CITY > Language > Choose the preferred language

Which settings are required to use UnipolMove CITY?

The following settings should always be enabled when using the app:

Wi-Fi
Mobile data (Connected with a high-speed connection)
Location settings
- iOS: location settings are suggested to be always on
- Android: High accuracy setting is suggested to be always on

Notifications
Automatic time and time zone settings

Please note that VPN is not supported, use the application with the VPN function switched off.

If you have issues with UnipolMove CITY or the services offered, we kindly ask you to verify that the settings mentioned above are active, then follow the steps mentioned below in the order listed:

Close all the apps that are running in the background, included UnipolMove CITY
Re-open UnipolMove CITY.
Sign out from the “Profile” and sign in again
Make sure you are running the latest version of the app:
- Go to App Store/ Google Play Store
- Type "UnipolMove CITY" and choose "UnipolMove"
- Check if there is a new update and install

If the above-mentioned tips do not work, contact us through our Help Center, available at “Profile” view directly via app or by calling 800 77 11 55.

Which devices and versions are supported by UnipolMove CITY?

iOS: Apple iOS 12 and later (iPhone 6s and later, except SE)
Android: OS 5.0 (Lollipop) and later

How can I change the phone number?

Your UnipolMove CITY account is linked to your phone number. Therefore, if you wish to change your phone number, we kindly ask you to contact our Customer Service via "Help Center" in app or by calling 800 77 11 55 and to provide the following details:

Name
E-mail address
Old phone number
New phone number

I have lost my device or it has been stolen. What can I do?

If you have lost your phone or it has been stolen, we kindly ask you to contact our Customer Service Department as soon as possible via "Help Center" in the app or by phone at 800 77 11 55. This way we can associate a new phone number to your UnipolMove CITY account so that no one can use it.

Can I delete the account? If yes, how?

If you wish to have your account deleted, you can do it on your own via app in Profile > Profile and payments > Delete my account. Alternatively, feel free to contact our Customer Service via "Help Center" in the app or calling 800 77 11 55.

How and when to contact us?

You can contact our Customer Service:

By sending a request via the "Contact Us" feature in "Help Center"
By calling 800 77 11 55.

We suggest you check out the articles on our support page, they may already answer your questions!

Feel free to send us an inquiry at any time of the day, our service is 24/7! We will get back to you as soon as possible.Note: Schedules may change during holidays.

How can I use the vouchers MaaS4Italy experimentation on UnipolMove CITY in the city of Milan?

If you have been selected by the city of Milan as an experimenter, you can use the vouchers reserved for your experimenter category also on UnipolMove CITY!

Take advantage of your incentive and start your mobility experience on UnipolMove CITY by following these simple steps:

Download UnipolMove CITY and register. Find out more in the article "How can I start using UnipolMove CITY?"
Enter the MaaS4Italy Experimenter Code you received by e-mail from the Municipality of Milan in the dedicated field in the "Profile and Payments" section of the App

Remember that with the experimentation there are two different types of vouchers available:

First access platform bonus: one-time sign-up bonus of predetermined value and disbursed upon download of the app, valid for the whole duration of the experimentation.
Monthly MaaS services budget: monthly voucher of variable amount (from 20 to 40 Euro), depending on the category of experimenter you are part of, and that can be spent each month of the experimentation.

Also, remember that:

vouchers are not cumulative
vouchers can be used for any trip, if you have sufficient credit available indeed, each journey will be discounted by 50%

At the moment it is not possible to check your available credit on the App, we are working to implement this feature.
As of today, however, if you have correctly entered your Experimenter Code in the Profile section, your credit is already available and usable. You will see the discount applied on each trip directly in your receipt.

If you have any questions, please send a request via the "Contact Us" feature in "Help Center" or by calling 800 77 11 55.

How can I get the cash-back provided by the MaaS4Italy experimentation in the city of Rome using UnipolMove CITY?

If you have been selected by the city of Rome as an experimenter, you can use the incentives provided by the experimentation also on UnipolMove CITY!

Take advantage of your incentive and start your mobility experience on UnipolMove CITY by following these simple steps:

Download UnipolMove CITY and register. Find out more in the article "How can I start using UnipolMove CITY?"
Enter your Tax Code (Codice Fiscale) in the "Profile and Payments" section to be identified as a beneficiary of the experimentation

Remember that the value of the cash-back depends on the number of transportation modes used, specifically:

You will receive a cash-back equal to 30% of the journey consideration done with UnipolMove CITY if you completed a journey using two transportation modes within 120 minutes
You will receive a cash-back equal to 40% of the journey consideration done with UnipolMove CITY if you completed a journey using three or more transportation modes within 120 minutes

The Municipality of Rome has created a virtual prepaid card dedicated to the experimentation MaaS4italy in which the cash-back amount due to you will be uploaded.

Insert the prepaid card in the "Payment methods" section and set it as default payment method for your future trips on UnipolMove CITY! If you have not registered a payment method yet, follow the steps described on the article “How can I add a payment method?”.

If you have any questions, please send a request via the "Contact Us" feature in "Help Center" or by calling 800 77 11 55.

How do I register with UnipolMove?

To register for UnipolMove and enter your Member Area, go to the UnipolMove.it website or download the UnipolMove App. Then click on "Register", enter your email address, mobile phone number and tax code. Then follow the guided procedure that will take you step by step through the registration process. Easy, isn't it?

Which motorway discounts can I benefit from with UnipolMove?

With UnipolMove, it is possible to activate the following motorway discounts:

Moto Discount;
Residenti Valle D’Aosta motorway discount (RAV – SAV Discount);
(RAV toll reimbursement);
Tangenziale Aosta motorway discount (SAV toll-free Aosta est - Aosta ovest);
Ativa;
Sitaf;
Brebemi;
Tangenziale esterna of Milano (Veicoli Green);
Tangenziale esterna of Milano (Best Price);
Autostrada Pedemontana Lombarda;
Salerno Pompei Napoli;
Autostrada of Brennero;
SAT

For further details on specific Conventions, please consult the dedicated FAQ.

What is the Moto Discount and how it works?

The Moto Discount is reserved to all UnipolMove customers and provides a 30% discount, by all participating dealerships, on motorway tolls incurred with the motorcycle associated with the UnipolMove device.

The Moto Discount will be valid until 31/12/2023 (unless extended).

Relevant Route

The Moto Discount is valid on the entire Italian motorway network, except in the areas managed by Autoroutes Esterel-Côte d'Azur (only exit state border with France), Autostrada Pedemontana Lombarda S.p.A., Superstrada Pedemontana Veneta, Consorzio per le Autostrade Siciliane, and Salerno-Pompei-Napoli S.p.A. who do not adhere to this discount.

Activation Process

To request this discount, follow these steps:

Log in to your Member Area on the UnipolMove.it website, click on "Your profile" and then on "Your plan";
In the “Agreements” section, click on “Manage” inside the “Moto” card;
Click on “Request activation” selecting the vehicle for which you want to request activation for;
Follow the indicated steps by attaching these documents:
- Moto Discount form, which can be found on the page, filled out and signed,
- Copy of a valid identification document;
- Vehicle's registration document.
ck on “Submit documentation”.

If the verifications are successful, we will send you a confirmation email, and you can start traveling with your device, benefiting from the expected discount.

Please note:

The discount can can only be managed on UnipolMove.it only be managed on UnipolMove.it.
To request activation, you must first associate your UnipolMove device with the license plate of the motorcycle for which you are requesting the discount.
The request form must be complete with date and signature. Otherwise, the dealership may not accept the request.

Activation timelines

It takes approximately 3 business days for the activation of the Moto Discount. However, wait for the e-mail confirming the activation of the dealership.

PAN

Please note: Do not confuse the PAN with the device code. Both are present under "Your Devices," but the PAN consists of 20 digits, while the device code consists of 8 digits.

Revocation Moto Discount

If you want to revoke the Moto Discount active on your UnipolMove contract, follow these steps:

Log in to your Member Area on UnipolMove.it website, click on "Your profile" and then on "Your plan";
In the “Agreements” section, click on “Manage” inside the “Moto” card;
Click on "Cancel" and then on "Continue".

Once the revocation is successful, you will receive a confirmation email, and you can continue traveling with your device without benefiting from the provided discount.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will expire, and you have to repeat the activation process on your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate associated with the Moto Discount

If you change the license plate associated with your UnipolMove device on which the Moto Discount is active, the discount will expire, and you have to repeat the activation process on your new device, following the instructions found in the "Activation Process" section.

Please note: we remind you that if the license plate of the motorcycle is not correctly associated with the device on which the discount’s activation has been requested, you may incur in criminal penalties.

Moto Discount and other motorway discounts

It is not possible to activate the Moto Discount if you have another active agreement with a participating highway dealership under the same license plate/device. If you wish to request it, you must first cancel the other discounts.

What is the Residenti Valle d’Aosta motorway discount (RAV-SAV Discount) and how it works?

The Residenti Valle d’Aosta motorway discount is reserved to all Unipolmove customers residing in the Valle d’Aosta region and it entails a 50% tolls discount applied after at least 4 trips and multiples of 4, with a maximum of 48 within a month, on the chosen route between two tool booths or between a tool booth and one of the free exits (Aosta Ovest toll booth of RAV and Aosta Est toll booth of SAV). This means that, after completing 4 round trips on the selected route, 2 of these trips will be exempt from the corresponding toll.

The Residenti Valle d’Aosta motorway discount will be valid until 31/12/2023 (unless extended).

Relevant Route

The Residenti Valle d’Aosta motorway discount is valide between the Aosta Ovest tool booth of Rav and the Aosta Est toll booth of SAV.

Activation Process

To request the activation of the Residenti Valle d’Aosta motorway discount, follow these steps:

Log in to your Member Area on the UnipolMove.it website, click on “Your profile”, and then on “Your plan”;
In the “Agreements” section, click on “Manage” inside the “RAV SAV” card;
Click on “Request activation”, selecting the vehicle for which you want to request activation;
Follow the indicated steps, attaching:
- Residenti Valle d’Aosta form filled out and signed. You can find it on the page;
- Copy of a valid document;
- Copy of documentation confirming the residence: residence certificate or substitute declaration.

5. Click on “Submit documentation”.

Following your request, we will verify the accuracy of the documentation attached to your email and forward it to the dealership to request the activation of the motorway discount.

If the verifications are successful, we will send you a confirmation email, and you can start traveling with your device, benefiting from the expected discount.

PAN

Please note: Do not confuse the PAN with the device code. Both are present under "Your Devices," but the PAN consists of 20 digits, while the device code consists of 8 digits.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will expire, and you will need to repeat the activation process on your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate associated with the Residenti Valle d’Aosta motorway discount

If you change the license plate associated with your UnipolMove device on which the Residenti Valle d’Aosta motorway discount is active, the benefit will automatically be associated with your new license plate.

Request for route modification and/or change of residence notification for the Residenti Valle d’Aosta motorway discount

A) ROUTE CHANGE

To request a modification to the route on which the Residenti Valle d’Aosta motorway discount is applied, follow these steps:

Log in to your Member Area on the UnipolMove.it website, click on “Your profile”, and then on “Your plan”;
In the “Agreements” section, click on “Manage” inside the “RAV-SAV”;
Click on “Change route” and select the vehicle for which you want to request the modification;
Select the new route;
Download the Route Modification form, fill it out, and then upload it in the dedicated section;
Click on “Submit documentation”.

B) RESIDENCE CHANGE

To request a modification to the residential address associated with the Residenti Valle d’Aosta motorway discount, follow these steps:

Log in to your Member Area on the UnipolMove.it website and select your contract;
Click on “Guarantees and Claims”;
Click on “Submit a report”;
In the “Enter your request details” section, fill out as follows:
o Request type: select “Agreements”;
o Request details: select “Convenzione RAV – SAV" motorway discount;
o Request subject: select “Change residence”;
Fill out and upload the Substitute Declaration of Residence form in the dedicated section;
Finally, click on “Submit form”.

C) ROUTE AND RESIDENCE CHANGE

To request both the route and residential address modification associated with the Residenti Valle d’Aosta motorway discount, follow these steps:

Log in to your Member Area on the UnipolMove.it website, click on “Your profile”, and then on “Your plan”;
In the “Agreements” section, click on “Manage” inside the “RAV-SAV”;
Click on “Change route and residence” and select the vehicle for which you want to request the modification;
Select the new route;
Download the Route Modification and Residence Modification forms, fill them out, and then upload in the dedicated section;
Click on “Submit documentation”.

Following your request, we will verify the accuracy of the documentation attached to your email and forward it to the dealership to request the modification of the motorway discount.

If the verifications are successful, we will send you a confirmation email, and you can start traveling with your device, benefiting from the expected discount.

Please note: in the event of a change of residence outside the Valle d'Aosta region, it will no longer be possible to benefit from the Residenti Valle d'Aosta motorway discount and it will be automatically cancelled.

Assistance Request for the Residenti Valle d’Aosta motorway discount through UnipolMove

If you wish to receive assistance for the Residenti Valle d’Aosta motorway discount, follow these steps:

Log in your Member Area on the UnipolMove website and select your contract;
Click on “Guarantees and Claims”;
Click on “Submit a report”;
In the section “Enter your request details” fill out as follows:
o Request type: select “Agreements”;
o Request details: select “Convenzione RAV – SAV motorway discount”;
o Request object: select “Opening generic report”.
Write your report in the “Notes” field and upload any supporting documentation;
Finally, click on “Submit documentation”.

Activation of the Residenti Valle d’Aosta motorway discount for third parties (delegation process)

If you want to active the Residenti Valle d’Aosta motorway discount on behalf of another person, follow these steps:

Log in your Member Area on the UnipolMove website and select you contract;
Click on “Guarantees and Claims”;
Click on “Submit a report”;
In the section “Enter your request details” fill out as follows:
o Request type: select “Agreements”;
o Request details: select “Convenzione RAV – SAV motorway discount”;
o Request object: select “Delegation process”.
Download and fill out the Delegation Form with the delegator's information, then upload it in the dedicated section along with the following documents:
o Residenti Valle d’Aosta Form filled out and signed with the delegator’s information;
o Copy of a valid identity document of the delegator;
o Copy of documentation confirming the residence of the delegator (residence certificate or substitute declaration).
Click on “Submit documentation”.

Revocation Residenti Valle d’Aosta motorway discount

If you want to revoke the Residenti Valle d’Aosta motorway discount active on your UnipolMove contract, follow these steps:

Log in to your Member Area on UnipolMove.it website, click on "Your profile" and then on "Your plan";
In the “Agreements” section, click on “Manage” inside the “RAV-SAV” card;
Click on “Cancel” and then “Continue”.

After the dealership confirms the revocation of the motorway discount, you will receive a confirmation email, and you can continue to travel with your device without enjoying the expected discount.

Withdraw UnipolMove e Residenti Valle d’Aosta motorway discount

If you withdraw from the UnipolMove toll contract, the Residenti Valle d'Aosta motorway discount will be automatically canceled.

Residenti Valle d’Aosta motorway discount and Moto Discount

The Residenti Valle d’Aosta motorway discount is not cumulative with the Moto Discount.

The Sistema Libero RAV Discount (RAV toll reimbursement) will be valid until 31/12/2023 (unless extended).

What is the Sistema Libero RAV Discount (RAV toll reimbursement) and how it works?

The discount includes a predefined reimbursement on the toll already paid, both when traveling on the stretch between the Aosta Ovest toll booth of RAV and the Aosta Est toll booth of SAV (both inbound and outbound), and when passing through the Aosta Monte Bianco toll booth (either inbound or outbound).

Please Note: in the case of entering Aosta Monte Bianco, the exit can occur at any station within the interconnected network.

The Sistema Libero RAV Discount (RAV toll reimbursement) will be valid until 31/12/2023 (unless extended).

Relevant Route

The Sistema Libero RAV Discount is valid between the Aosta Ovest tool booth of Rav and the Aosta Est toll booth of SAV, and the Mont Blanc barrier crossing.

Activation process

This motorway discount does not require a specific activation; simply use the UnipolMove device.

What is the Tangenziale Aosta discount (SAV toll-free Aosta Est – Aosta Ovest) and how it works?

The motorway discount provides an exemption from toll payment when traveling between the Aosta Ovest toll booth of RAV and the Aosta Est toll booth of SAV (both entry and exit).

Please Note: as it is an exemption, you may not see the transit recorded both in the Reserved Area and on the invoice.

The Tangenziale Aosta discount (SAV toll-free Aosta Est - Aosta Ovest) will be valid until 31/12/2023 (unless extended).

Relevant Route

The Tangenziale Aosta discount (SAV toll-free Aosta Est - Aosta Ovest) is valid between the Aosta Ovest tool booth of Rav and the Aosta Est toll booth of SAV.

Activation process

This motorway discount does not require a specific activation, simply use the UnipolMove device.

What is the ATIVA motorway discount and how it works?

The motorway discount involves the activation of the Tangenziale of Torino subscription, that, through the payment of a monthly flat fee, allows to travel on the Tangenziale (Settimo Torinese, Falchera, Bruere, Beinasco, Vadò and Trofarello), covering only the cost of the subscription

The ATIVA motorway discount has no expiration date.

Relevant Route

The ATIVA motorway discount is valid at the toll booths of the Tangenziale of Torino: Settimo T.se, Falchera, Bruere, Beinasco, Vadò and Trofarello.

Activation process

To activate the subscription to the Tangenziale of Torino, you will need to access the ATIVA website at the following section https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/, click on “request new subscription” and follow the provided instructions. The activation of the motorway discount will be communicated directly and exclusively by ATIVA to the email provided during the registration on their website.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, you will need to submit a request to revoke the motorway discount by accessing the following link https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/. It will be possible to request the revocation starting from the first day of the month following the activation request of the discount. If you wish to continue enjoying the benefits provided by the motorway discount, you will need to repeat the activation request for your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate associated with the ATIVA motorway discount

If you change the license plate associated with your UnipolMove device on which the ATIVA motorway discount is active, the benefit will automatically be associated with your new license plate.

What is the Sitaf motorway discount and how it works?

The motorway discount includes the activation of the subscription for the A32 Torino – Bardonecchia – Traforo del Frejus. The subscription is divided into 3 categories based on the number of passages per month and the route:

Route A ((50 passages/month, Upper Valley);
Route B (50 passages/month, Lower Valley);
Route C (50 + 50 passages/month, Upper + Lower Valley).

The Sitaf motorway discount will be valid until 31/01/2024 (unless extended).

Relevant Route

The ATIVA motorway discount is valid on the A32 Torino – Bardonecchia - Traforo del Frejus motorway route.

Activation process

To activate the motorway discount, you have to go to one of the SITAF service centers and bring your UnipolMove device with you. For more details, visit the website www.sitaf.it.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the dealership will conduct the necessary checks. In case the checks have a positive outcome, the motorway discount will be automatically activated on the new device; in case of a negative outcome, the motorway discount will be revoked, and you have to repeat the activation request, following the instructions found in the “Activation Process” section.

Changing the License Plate associated with the Sitaf motorway discount

If you change the license plate associated with your UnipolMove device on which the Sitaf motorway discount is active, the benefit will automatically be associated with your new license plate.

What is the BreBeMi motorway discount and how it works?

The motorway discount includes a 30% discount applicable to individual trips, reserved for LNG-fueled vehicles and Full Electric vehicles.

The BreBeMi motorway discount will be valid until 31/12/2023 (unless extended).

Relevant Route

The BreBeMi motorway discount is valid on the A35 Brescia-Bergamo-Milano motorway route.

Activation process

To request the activation of BreBeMi motorway discount, follow these steps:

Log in to your Member Area on the UnipolMove website, click on “Your profile”, and then on “Your plan”;
In the “Agreements” section, click on “Manage” inside the “BreBeMi” card;
Click on “Request activation”, selecting the vehicle for which you want to request activation.;
Go to the website http://www.brebemi.it and download the form suitable for your vehicle type;
Follow the indicated steps, attaching:
• Form filled out and signed;
• Copy of a valid identity document;
• Documentation proving the uniqueness of electric or LNG traction (Vehicle Registration Certificate for the “Green Vehicle” or “Manufacturer's Declaration”);
Click on “Submit documentation”.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will expire and you have to repeat the activation process for your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate associated with the BreBeMi motorway discount

If you change the license plate associated with your UnipolMove device on which BreBeMi motorway discount is active, the discount will expire, and you have to repeat the activation process on your license plate, following the instructions found in the "Activation Process" section.

What is the Tangenziale Esterna of Milano (Green Vehicle) motorway discount and how it works?

The motorway discount provides a 30% discount applicable to individual journeys, reserved for LNG-fueled vehicles and Full Electric vehicles.

The Tangenziale Esterna of Milano (Green Vehicle) motorway discount will be valid until 31/12/2023 (unless extended).

Relevant Route

The Tangenziale Esterna of Milano (Green Vehicle) motorway discount is valid on the A58 Tangenziale Esterna motorway route.

Activation process

To request the activation of Tangenziale Esterna of Milano (Green Vehicle) motorway discount, follow these steps:

Log in to your Member Area on the UnipolMove website, click on “Your profile”, and then on “Your plan”;
In the “Agreements” section, click on “Manage” inside the “Tangenziale Esterna di Milano” card;
Click on “Request activation”, selecting the vehicle for which you want to request activation;
Go to the website www.tangenziale.esterna.it and download the form suitable for your vehicle type;
Follow the indicated steps, attaching:
• Form filled out and signed;
• Copy of a valid identity document;
• Documentation proving the uniqueness of electric or LNG traction (Vehicle Registration Certificate for the “Green Vehicle” or “Manufacturer's Declaration”);
Click on “Submit documentation”.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will expire, you have to repeat the activation process on your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate associated with the Tangenziale Esterna of Milano (Green Vehicle) motorway discount

If you change the license plate associated with your UnipolMove device on which Tangenziale Esterna of Milano (Green Vehicle) motorway discount is active, the discount will expire, and you will need to repeat the activation process on your license plate, following the instructions found in the "Activation Process" section.

What is the Tangenziale Esterna of Milano (Best Price) motorway discount and how it works?

The motorway discount provides a 20% discount applicable to individual journeys.

The Tangenziale Esterna of Milano (Best Price) motorway discount will be valid until 31/12/2023 (unless extended).

Relevant Route

The Tangenziale Esterna of Milano (Best Price) motorway discount is valid on the A58 Tangenziale Esterna motorway route.

Activation process

To request the activation of Tangenziale Esterna of Milano (Best Price) motorway discount, follow these steps:

Log in to your Member Area on the UnipolMove website, click on “Your profile”, and then on “Your plan”;
In the “Agreements” section, click on “Manage” inside the “Tangenziale Esterna di Milano” card;
Click on “Request activation”, selecting the vehicle for which you want to request activation;
Go to the website www.tangenziale.esterna.it and download the form suitable for your vehicle type;
Follow the indicated steps, attaching:
- The form filled out and signed;
- Copy of a valid identity document;
Click on “Submit documentation”.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will expire and you have to repeat the activation process on your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate associated with the Tangenziale Esterna of Milano (Best Price) motorway discount

If you change the license plate associated with your UnipolMove device on which Tangenziale Esterna of Milano (Best Price) motorway discount is active, the discount will expire, and you have to repeat the activation process on your license plate, following the instructions found in the "Activation Process" section.

What is Milano Serravalle – SconTaMI motorway discount and how it works?

It offers a 35% discount applicable if you travel more than 20 times per month on the relevant route.

The Milano Serravalle – SconTaMI convention is valid until 31/12/2023 (subject to extensions).

Relevant Route

The Milano Serravalle – SconTaMI discount is valid at the toll booths of the Tangenziali di Milano: Vimercate – Tangenziale Est, Sesto San Giovanni – Tangenziale Nord and Terrazzano – Tangenziale Ovest.

Activation Process

To request activation of the Milano Serravalle – SconTaMI discount, follow these steps:

Log in to your Member Area on the UnipolMove.it website, click on "Your Profile," and then on "Your Plan";
In the "Agreements section, click on "Manage" inside the "Milano Serravalle" card;
Click on "Request Activation" to activate it on all vehicles associated with the toll contract;
Go to the www.serravalle.it website and download the form suitable for your vehicle type;
Upload the filled and signed form in the appropriate section;
Click on "Submit documentation."

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will be automatically associated with your new device.

Changing the License Plate Associated with Milano Serravalle – SconTaMI

If you change the license plate associated with your UnipolMove device on which the Milano Serravalle – SconTaMI benefit is active, the benefit will be automatically associated with the new license plate.

What is Pedemontana Lombarda motorway discount and how it works?

It provides a 20% discount on tolls generated from the 6th day of transit within the same calendar month, regardless of the number of passages made on the same day. Tolls accrued in the previous 5 days of transit will always be due at the full rate.

The Pedemontana Lombarda motorway discount will be valid until 31/12/2023.

Relevant Route

The Pedemontana Lombarda motorway discount is valid on the entire network of Pedemontana Lombarda motorway (APL); transits under the jurisdiction of Autostrade per l'Italia on the interconnection ramps between the Tangenziale di Como (A59) and the A9 Motorway are excluded from the discount.

Activation Process

The discount is active by default when the conditions specified by the relevant concessionaire are met. For more details, visit https://apl.pedemontana.com/nuovo-piano-sconti-2021

What is Salerno Pompei Napoli motorway discount and how it works?

The discount includes a modulation of the tariff for users with Class A vehicles (motorcycles and two-axle vehicles with a height at the first axle up to 1.3 meters) equipped with a toll device. For these users, the due tariff is based on the actual distance traveled, detected through toll detectors at the entry and exit points of the highway.

The Salerno Pompei Napoli discount has no expiration date.

Relevant Route

The Salerno Pompei Napoli discount is valid on the A/3 Napoli-Pompei-Salerno motorway.

Activation Process

The discount is active by default and involves a differentiated tariff based on the actual distance traveled, according to the conditions specified by the relevant concessionaire. For more details, visit https://salernopompeinapolispa.it/calcolatore-pedaggi/

What is Brennero motorway discount and how it works?

The Brennero motorway benefits from various discounts, including:

Brennerpass discount: 20% discount for commuters traveling the A22 Brennero – Campogalliano route. Valid until 31/12/2023, unless extended;
Bozner Urban-Pass Bozen discount: Travel for free on the Bolzano Nord – Bolzano Sud route, in both directions, on weekdays (Mon. – Fri.) from 7 to 9 in the morning and from 16 to 19 in the evening. Excluding any holidays. Valid until 31/12/2023, unless extended;
Urban Pass Trento discount: Travel for free on the Trento Nord - Rovereto Sud route, in both directions, on weekdays (Mon. – Fri.) from 6 to 9 in the morning and from 17 to 20 in the evening. Excluding any holidays. Valid until 30/11/2024, unless extended.

The expiration date varies depending on the specific convention.

Relevant Route

The Brennero discount is valid on the A22 motorway.

Activation Process

To request these discounts, follow these steps:

Log in to your Member Area on the UnipolMove.it website, click on "Your Profile," and then on "Your Plan";
In the "Agreements" section, click on "Manage" within the card of the discount you want to activate;
Click on "Request Activation," selecting the vehicle for which you want to request activation;

Note: AutoBrennero discounts can be combined with each other for the same device, as long as they do not cover the same route. The concessionaire carries out specific checks to detect potential inconsistencies. Furthermore, it is not possible to request the Brennerpass discount for the same device on different routes.

Loss or Replacement of the UnipolMove Toll Device

Changing the License Plate Associated with the Brennero discount

If you change the license plate associated with your UnipolMove device on which the Brennero motorway discount is active, the benefit will automatically be associated with your new license plate.

What is SAT discount and how it works?

The SAT discount (Società Autostrada Tirrenica) is reserved for all customers residing in the ten municipalities of Bassa Val di Cecina (Bibbona, Casale Marittimo, Castagneto Carducci, Castellina Marittima, Cecina, Guardistallo, Montescudaio, Riparbella, Rosignano Marittimo, S. Luce) and provides for the complete exemption from toll payment on the San Pietro in Palazzi - Rosignano Marittimo route and vice versa.

The benefit is applied:

With the exemption for transits made and managed in the semi-closed system;
with the deduction of a portion from the toll due for transits made through the Rosignano barrier on entry and/or exit; the value of this portion is equal to the current kilometric rate multiplied by the length of the section, which is 3 km.

The SAT discount has no expiration date.

Relevant Route

The SAT discount is valid on the stretch San Pietro in Palazzi - Rosignano Marittimo e viceversa.

Activation Process

To request the activation of the SAT discount, follow these steps:

Download the discount request form found here;
Send an email to scontosat@unipolmove.it attaching:
- The filled out and signed form, including the date.
- Copy of a valid identity document;

Upon receiving your request, we will verify the correctness of the documentation attached to your email and forward it to the concessionaire to request the activation of the SAT discount.

Please Note: The request form must be both dated and signed. Otherwise, the concessionaire may not accept the request.

If the verifications are successful, we will send you a confirmation email, and you can start traveling with your device, benefiting from the specified discount.

PAN

Please note: Do not confuse the PAN with the device code. Both are present under "Your Devices," but the PAN consists of 20 digits, while the device code consists of 8 digits.

Loss or Replacement of the UnipolMove Toll Device

If you replace your UnipolMove device due to theft, loss, or malfunction, the discount will automatically expire and you have to repeat the activation process on your new device, following the instructions found in the "Activation Process" section.

Changing the License Plate Associated with SAT discount

If you change the license plate associated with your UnipolMove device on which the SAT motorway discount is active, the benefit will automatically be associated with your new license plate.

Revocation SAT motorway discount

If you wish to revoke the SAT discount active on your UnipolMove contract, you will need to send an email to scontosat@unipolmove.it requesting its revocation. In the email, please provide the UnipolMove contract number and the license plate for which the discount is active.

Once the concessionaire has revoked the agreement, we will send you a confirmation email.

What is the SAT convention and how does it work?

To activate/manage your motorway Conventions, you need to access your Web Member Area on UnipolMove.it, following this path: your profile > your plan > Conventions section.

From the UnipolMove App, on the other hand, you can see the list of Conventions you have active on your vehicles.

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