Switch to UnipolMove

To register in the Member Area, click on the UnipolMove link, select "Register", enter your contact details (email address and mobile phone number), and follow the guided online registration procedure.

In your Member Area you can quickly and easily manage your UnipolMove profile, your devices and all accessory services. You can view your electronic toll collection contract, sign a new one, see all your payments, join new services and request assistance at any time.  

If you have forgotten your Username and Password, click on “Forgot your login credentials?” on the profile login page and follow the instructions to create a new password, or recover your username, to login.

To change your contact information, go to your Toll Profile and scroll down the page to your data. Click on the edit symbol and update your email or mobile phone number. For the procedure to be successful, remember to validate new contacts by means of the OTPs that will be either sent to your mobile phone or redirected to your email address.

To change your personal or residential information, open a ticket in the support section of your Member Area. This highlights the ticket type, detail and subject. This section contains the details of previously opened reports

To activate the UnipolMove service as a Private Customer, sign the contract either via the UnipolMove website or App, following the procedure, or at a UnipolSai Agency. If you are a Business Customer, sign the UnipolMove contract at a UnipolSai Agency.

Yes, your UnipolMove device is active as soon as you sign the Electronic Toll Collection contract, but for it to work properly you need to complete the activation on the App or on the website by following the guided process in your Member Area.

If you are an Individual Customer, your UnipolMove contract can be associated with up to two devices. If you are a Business Customer, you can associate up to fifteen devices with your contract.

Devices purchased at a UnipolSai Agency, or through the UnipolSai digital App/Web channels, and decide to withdraw from the UnipolMove electronic toll collection contract, go to one of the UnipolSai Agencies and return any device(s).
Devices purchased using the UnipolMove’s digital App/Web channels, open a report in the “Electronic Toll Collection Support” section of the UnipolMove Member Area. Complete the report’s type, detail and subject fields, and follow the guided process to complete your withdrawal. You will receive instructions on how to return the device(s).

By subscribing to UnipolMove, you pay the device fee, motorway toll fees and services subscriptions (e.g., Area C), and access discounts with Motorway Concessionaires.

"The Area C service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the ""Electronic Toll Collection"" section, click on the ""Area C"" card and activate the service by following the instructions indicated.
Both Individual and Business customers can request activation of the UnipolMove Area C service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).
Please note that the Municipality of Milan, following internal checks, may deactivate the service if your vehicle no longer meets the access requirements and, in this case, we shall notify you by email and/or text message. "

Milan Area C residents are entitled to discounts as outlined in the City of Milan website (https://www.comune.milano.it/servizi/area-c-agevolazioni-per-residenti-ed-equiparati). Register your vehicle on the MyAreaC platform.
After registering, you will receive a PIN that can be used on the MyAreaC platform, enabling licence plate-linked discounts.
The amount paid using UnipolMove will be the subsidised fee linked to your vehicle’s licence plate.

A UnipolMove contract can be signed even if another operator’s device is used. Note: two devices on the same vehicle can lead to problems when passing through the toll booth, and duplicated toll charges.

When signing the contract, by downloading the UnipolMove App, mobility services can be quickly and easily managed: blue line parking spaces, refuelling, parking in affiliated facilities, payment of the car tax, bills and fines, in just a few clicks. Additionally, there are discounts on some Unipol Group companies. Find them here https://www.unipolmove.it/wp-content/themes/unipolmove-theme/assets/file/SCHEDA_VANTAGGI_AZIENDE_GRUPPO_UNIPOL.pdf

You can benefit from the following advantages:

• ATIVA (at the barriers of the Tangenziale di Torino ring road: Settimo T.se, Falchera, Bruere, Beinasco, Vadò and Trofarello)
  To activate your subscription to the Tangenziale di Torino ring road, access the ATIVA website at https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/, click on “request new subscription” and follow the instructions indicated;
• Pedemontana Lombarda motorway
  The affiliated service is active by default when conditions laid down by the reference motorway concessionaire are met.
  For more details go to https://apl.pedemontana.com/nuovo-piano-sconti-2021;
• Brebemi (on the A35 Brescia-Bergamo-Milan section), Tangenziale Esterna di Milano (A58 section), Milano Serravalle - Milano Tangenziali (at Vimercate - Tangenziale Est, Sesto San Giovanni - Tangenziale Nord and Terrazzano - Tangenziale Ovest)
  To activate affiliated services, go to the Member Area on UnipolMove.it (in your profile, in your plan, section "Affiliated Services") or on the UnipolMove App (in your Electronic Toll Collection Profile, in your electronic toll collection data, section "Active Affiliated Services"), and follow the instructions indicated;
• Salerno Pompei Naples
  The affiliated service is active by default when conditions laid down by the reference motorway concessionaire are met.
  For more information go to https://salernopompeinapolispa.it/calcolatore-pedaggi/
• SITAF (on the A32 Turin - Bardonecchia section)
  The affiliated service is exclusively reserved for residents in municipalities of the Mountain Communities of Alta and Bassa Valle di Susa and Val Cenischia.
  To activate the affiliated service, go to one of the SITAF service centres and bring your UnipolMove device with you. The operator will collect your data and those associated with the electronic toll service to proceed with the request to activate the subscription and, after a few checks, SITAF will notify you of the outcome of the request;
  For more information go to https://www.sitaf.it/a32-torino-bardonecchia/servizi/tariffe-e-abbonamenti/abbonamenti/.
  If you have any doubts and would like more information, contact the Support Service at no. 800.55.11.44.

The Moto Discount is an agreement reserved for all UnipolMove customers who request its activation. It offers a 30% discount on highway tolls for their motorcycles associated with the UnipolMove device, provided by all participating dealerships.

Please note that the following companies do not participate in this benefit: Autoroutes Esterel-Côte d'Azur (only at the state border with France), Autostrada Pedemontana Lombarda S.p.A., Superstrada Pedemontana Veneta, Consorzio per le Autostrade Siciliane, and Salerno-Pompei-Napoli S.p.A

To request activation of the Moto Discount, follow these instructions:

1. Access the Member Area on the UnipolMove.it website, click on "Your Profile" and then on "Your Plan";
2. In the "Agreements" section, click on "Manage" within the "Moto" card;
3. Click on "Request activation" by selecting the vehicle you want to request the activation for
4. Follow the indicated steps by attaching these documents: the MOTO DISCOUNT form, which can be found on the page, filled out and signed, a copy of a valid identification document, and the vehicle's registration document.
5. Click on "Submit documentation."

If the verifications are successful, we will send you a confirmation e-mail and you can start travelling with your device benefiting from the provided discount.

Please note:

• The discount can only be managed on the UnipolMove.it website;
• To request activation, you must first associate your UnipolMove device with the license plate of the motorcycle for which you are requesting the discount;
• The request form must be complete with both date and signature. Otherwise, the dealership may not accept the request.

It takes about 3 business days for the Moto Discount to be activated. However, wait for the e-mail confirming the activation of the dealership.

The PAN to be entered is not the one from your payment card. It is an identification code of your UnipolMove device consisting of 20 digits, and you can find it in your Member Area on the UnipolMove website under "Your Profile," in the "Your Devices" section.

Please note: Do not confuse the PAN with the device code. Both are present under "Your Devices," but the PAN consists of 20 digits, while the device code consists of 8 digits.

If you want to revoke the Moto Discount active on your UnipolMove contract, follow these steps:

1. Access the Member Area on the UnipolMove.it website, click on "Your Profile" and then on "Your Plan";
2. In the "Agreements" section, click on "Manage" within the "Moto" card;
3. Click on "Cancel" and then on "Continue".

Once the revocation is successful, you will receive a confirmation email, and you can continue traveling with your device without benefiting from the provided discount.

If you change your license plate or replace your UnipolMove device associated with the Moto Discount, you must first proceed with the revocation request and then repeat the activation request on the new license plate/device, following the instructions found in the FAQ "How can I activate the Moto Discount?"

Please note: if the motorcycle license plate is not correctly associated with the device on which the Moto Discount activation was requested, you may incur criminal penalties.

No, it is not possible to activate the Moto Discount if you have another active agreement with a participating highway dealership under the same license plate/device. If you wish to request it, you must first cancel the other discounts.

Details of your invoices can be found your Homepage Member Area. Individual Customer toll invoices will be issued monthly (every 30 days). Business Customer invoices will be issued every 15 days. The invoicing day is counted from the contract’s signing date.

From 1 January 2019, the obligation to issue an invoice to those resident or established in the country came into force, and applies to invoices issued to VAT subjects and end users.
All electronic invoices, in xml format, will be transmitted through the Sistema di Interscambio (SdI) Web platform of the Italian Revenue Agency, and will be delivered as follows:

• tax folder;
• certified email address (PEC);
• recipient code (7 characters long).

Toll invoices can be viewed, downloaded and printed in PDF format from you Member Area.

Any errors related to transit invoices can be reported in the “Electronic Toll Support” section of the UnipolMove Member Area by following this path: “MOTORWAY TOLLS – UNRECOGNISED MOTORWAY TRANSITS – DISPUTED TRANSIT”. Complete the report’s type, detail and subject fields, and add any further information in the “notes” field.

If you have received a hardcopy report of non-payment of a toll, please report it to us via your Member Area by following this path: "MOTORWAY TOLLS - UNRECOGNISED MOTORWAY TRANSITS - DISPUTED TRANSIT", indicating all the transit data (in the case of a Lost Ticket, indicate the entry toll booth) and the notice received (case number). We shall contact the relevant motorway concessionaire and transfer the transit back to your UnipolMove account at no extra charge.

If you have encountered errors in the listed transits, you can open a ticket in the support section of your Member Area. This highlights the ticket’s type, detail and subject. Follow the instructions provided. You need no documents. We shall carry out all the necessary checks.

Click on this link https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi Leggeri_Tratte in attivazione_v6.0.pdf for route details and activation status.

A licence plate can be associated with each device in a UnipolMove contract.
In addition, the licence plate can be changed at any time on your Electronic Toll Collection profile whenever required

If the error message “licence plate occupied” appears, it means that the licence plate you have selected is already associated with another UnipolMove device/contract. If you need further assistance in matching your licence plate, please open a ticket in the support section of your Member Area. This specifically enhances the type, detail and subject of the ticket.

To change the licence plate associated with your device, log in to your Electronic Toll Collection Profile. In the box displaying your devices, click on the edit button and enter the new licence plate you wish to associate. Remember that you have to reactivate the associated services (Area C, affiliated Car Parks, ...) on the new licence plate each time you make a change.

You can use IBAN codes from any SEPA area country that is enabled for the direct debit service (SDD).
In order to subscribe to the UnipolMove electronic toll collection service, the holder of the current account associated with the IBAN code provided during the purchase must be the same as the holder of the UnipolMove service.

Prepaid cards with IBAN code can be used to subscribe to the UnipolMove electronic toll service, provided they are enabled for the direct debit service (SDD).

To take full advantage of all the benefits associated with UnipolMove and have no problems with payments, you need to validate the IBAN code you entered during purchase by following these steps:

1. Within 15 days of signing the UnipolMove electronic toll collection contract, the account associated with the IBAN code provided will be credited by UnipolTech with 2 transfers of a few cents
2. Access your Member Area on the UnipolMove website or App
3. Click on the «Validate IBAN» button
4. Enter in the dedicated spaces the amounts of the two transfers received in the order in which they were credited
5. Confirm operation

You will then have validated your payment method and can continue to travel worry-free with UnipolMove.

To change the IBAN code on which tolls and service charges are debited, go to your Electronic Toll Collection Profile section and scroll down to the Payment Data section. When you click on the edit symbol, follow the instructions that will be provided. Note that the IBAN code holder must be the same as the contract holder, and confirm the operation.
Please note that, for the debiting of tolls and service charges, you may indicate an IBAN code of any SEPA-enabled country for the direct debit service (SDD).

Report the theft or loss to the relevant authorities. Open a ticket in the “Your Guarantees” section from the Member Area, or in the “Guarantees and Claims” section from the App. It highlights the fields specified and attaches the claim.

No, your UnipolMove contract includes a policy that protects you in the event of theft or loss of your device. In this case, you will not incur any penalty costs.

If you have found the device, go to the assistance section and scroll down the page to the previously opened Theft and Loss ticket. Here you will find the possibility to report the discovery of your device.

The UnipolMove device can be used:

• on cars;
• on motorbikes with an engine displacement of 150 c.c. and over. In this case, when transiting the toll booth, you must carefully follow the signs on the motorway surface (yellow motorbike symbol on the ground);
• on trucks of less than and equal to 3.5t.

If you had any device issues, open a ticket in the Member Area support section. This highlights the ticket’s type, detail and subject, and provide the necessary information for replacement.

For the UnipolMove device operation, refer to the Network Usage Rules, which you will find on the UnipolTech website. Click on this link https://www.unipolmove.it/en/how-to-use-obu/ to consult them.

The device can be used nationally at toll booths enabled for electronic payments bearing the EU logo. We are rolling out the service to the few remaining routes, which can be found at this link: https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v5.0.pdf

Delivery of the device to the address you indicated during purchase will take 4-5 working days.
You will be notified by SMS and email when the carrier takes charge of your shipment and, via the link received by SMS and email, you will be able to:
• change the delivery date;
• change the delivery address (valid throughout the country);
• choose to pick up the device at the GLS courier’s office in your city;
• choose to collect the device at a pick-up point among those offered by the carrier
If you do not take any of these actions, two delivery attempts will still be made to the address you provided when purchasing the device.

There are 3 types of parking spaces:

1. Blue line parking spaces: parking areas delimited by blue lines that charge a variable hourly rate depending on the municipality and area. Payment is made at the end of the parking period, using the payment card entered on the UnipolMove App when registering for the service;
2. On-site car parks: small and medium-sized facilities located in cities where you can access and pay via the UnipolMove App, without reading the vehicle licence plate associated with your UnipolMove device;
3. Affiliated car parks: medium and large affiliated facilities (e.g., airports, stations, trade fairs, etc.), which can be accessed by reading the licence plate of the vehicle associated with your UnipolMove device, paying automatically by debiting your current account linked to the UnipolMove service.

You can pay for parking on the blue line parking spaces from the UnipolMove App: after saving your payment method, select the zone where you are parking, and pay only for the actual minutes of parking. We shall notify you before the deadline and you can add more minutes.

Some municipalities require a card to be displayed on the dashboard of the car to facilitate possible checks by authorised personnel. You will find our card attached to your UnipolMove registration email, or at this link.

You can access and pay for parking in the facility from the UnipolMove App.
How to do it
Log in to the UnipolMove App. In the "Services" section, click on the "Parking" card and select "Facility" at the top right of the map.
Find the car park you are interested in on the map and click on its icon. You will then be able to view the main information about the facility, book your parking space and get directions to it. If you have not booked a parking space, you can still access the facility and park with UnipolMove via the App.

When you arrive at your chosen facility, depending on the type, you can access, pay and leave, all through the App:

• Automated facilities: approach the barrier, make sure you are the first in line and from the UnipolMove App, in the parking detail or Live section, click on the button to access the site. Before leaving, complete the payment directly from the UnipolMove App. Approach the barrier and click the button from the UnipolMove App to exit.
• Non-automated facilities (with operator): approach the entrance, make sure you are the first in line and from the UnipolMove App, in the car park detail or Live section, click on the button to access the site, so the facility operator will welcome you and check in your vehicle. Before leaving, complete the payment directly from the UnipolMove App. The operator will check if the payment was successful and you can then leave.

The Affiliated Parking service allows you to park in affiliated facilities without worrying about the ticket and its payment through frontal reading of your licence plate.

The service can be activated free of charge on the licence plates associated with your UnipolMove contract. You can request its activation via the UnipolMove App: go to the ""Services"" section, click on the "Affiliated Car Parks" card and activate the service by following the instructions indicated. Remember activation is instant, and if you change the licence plate, you will have to reactivate the service on the new licence plate.

Both individual and business customers can request activation of the UnipolMove affiliated Car Park service. To ensure successful activation of the service, check whether it is already active on the same licence plate with other payment methods or operators (e.g., PayPal).

To find out which affiliated car parks are enabled, go to the “Services” section and click on the “Affiliated Car Parks” card: enter the address you are interested in on the map and view the available active car parks. We are in the process of increasing the number of affiliated car parks.

Accessing and parking with your motorbike in affiliated facilities, which read the licence plate associated with your UnipolMove device, depends on automatic rear licence plate readers installed on site by the operator.
Check the UnipolMove App’s list of Affiliated Car Parks where “Motorbike Parking” is specified.

To enter and exit Affiliated Car Parks, use the lanes displaying the UnipolMove logo, approach the barrier, wait a few seconds for the barrier to rise, and pass through without collecting your ticket. The system will detect the licence plate associated with your UnipolMove device, and will check whether you have enabled the "Affiliated Car Parks" service.

You will pay the parking fee automatically, directly from the account associated with UnipolMove, and you will see it in the UnipolMove App and on your bill together with the motorway toll fees.

NOTE. To access Rome airport car parks with UnipolMove, you can use all the entrance lanes, even those without the UnipolMove logo: they are all enabled!

This may be because the parking management system could not read your front licence plate or had technical problems. We advise you to check the cleanliness and integrity of the licence plate.

The parking management systems in the Affiliated Car Parks take a few seconds to read your licence plate and run the checks. Please wait and do not to collect the ticket. If the problem persists and conditions allow you to do so safely, you can reverse a few metres and try to pass again.

Ask for assistance from the operator of the Affiliated Car Park, hand in your ticket and communicate your licence plate. After verifying eligibility for the service, the operator will cancel the ticket and upload your licence plate into the system.
From then on you can safely leave as a UnipolMove customer and pay automatically, with no risk of double charging.
If you have paid a parking ticket, the operator will cancel the one automatically registered on Unipolmove.

Open a support ticket from the UnipolMove App or Member Area. It highlights the ticket’s type, detail and subject, and attaches a copy of the ticket. 

UnipolMove customers are entitled to dedicated discounts. Find them in the UnipolMove App in the details of the individual Affiliated Car Parks. Go to the “Services” section, click on the “Affiliated Car Parks” card, and click on the Affiliated Car Park.
The fee is directly calculated by the operator based on your parking time in the Affiliated Car Park. UnipolMove does not calculate the tariff. If you do not receive the discount, contact the operator’s support service directly to make the necessary checks.
Consult the operator’s website from the link in the individual car park detail, on the UnipolMove App.

The Affiliated Car Park may have technical problems or did not recognise your licence plate.
To claim your discount, go directly to the support service of the affiliated Car Park and show your ticket. The operators will carry out the necessary checks and upload your parking period on UnipolMove so you can benefit from your dedicated discounts.

The service is now active in over 95 cities. For the complete list go to www.ittaxi.it.

To access the service, just follow a few simple steps:

• Login/Register to the UnipolMove App;
• Click on the "Taxi" card, in the "Services" section;
• Enter a payment card and billing address;
• Choose your destination and enjoy the ride
• At the end of the journey you can pay directly from the UnipolMove App

No, there are no additional costs.

You can pay the ride directly to the taxi driver, with the accepted payment solutions.

At the end of the journey, if you pay via the App, you will find the payment receipt in the "Mobility Services Payments" - "Payments history" section

To register for the Reserved Area, click on the UnipolMove link, select "Register", enter your contact details (email address and mobile number), and follow the guided procedure in the online registration process.

In your Reserved Area, you can easily and quickly manage your UnipolMove profile, your devices, and all related services. You can view your electronic toll contract, request new devices, see all your payments, join new services, and request assistance at any time.

If you have forgotten your Username and Password, on the login page of your profile, click on "Do not remember your login credentials?" and follow the guided path to create a new password or recover your username to proceed with the login (https://www.unipolmove.it/app/credential-recovery)

To change your contact details:

1. Via App: go to your Electronic toll Profile and scroll down to your details. Click on the edit symbol and update your email or mobile number.
2. Via web: starting from the Reserved Area, you can change your email and mobile number by accessing the section "Your Profile", "Your Data".

To complete the procedure successfully, remember to validate the new contacts through the OTPs that will be sent to your mobile number or by redirecting to your email address.

To change your personal data/address, open a ticket in the assistance section of your Reserved Area. Specifically, fill in the type, detail, and subject of the ticket. In this section, you can also find all the details related to previously opened reports.

If you are a Business Customer, you need to request the signing of a UnipolMove contract in one of the UnipolSai Agencies and you can request up to 15 devices associated with the same contract.

Find the UnipolSai agency closest to you by clicking on this link: https://www.unipolmove.it/dove-trovarci/.

Do you need more than 15 devices? Report it to the Agency or fill out this form https://www.unipolmove.it/richiesta-unipolmove-corporate/, so you will be put in contact with one of our sales representatives.

Yes, your UnipolMove device is active from the moment you subscribe to the Electronic toll contract, but to function correctly, it is necessary to complete the activation on the App or website by following the guided path in your Reserved Area.

Small Business customers can associate up to 15 devices with their contract.

Corporate customers can associate up to 1000 devices with their contract.

To withdraw from the contract, you can go to one of the UnipolSai Agencies and request withdrawal by returning your device(s).

By subscribing to UnipolMove, you pay the fee for your device(s), your tolls, enjoying the benefits with the Highway Concessionaires and the services you have subscribed to, such as Area C and affiliated Car Park.

The Area C service can be activated for free on the license plates associated with your UnipolMove contract, and you can request activation:

1. Through the UnipolMove App, go to the "Electronic toll" section, click on the "Area C" card, and activate the service by following the instructions provided.
2. Through the web Reserved Area, go to the "Manage your device" / "Manage your fleet" section, click on "Actions" and "Modify device".

To ensure the successful activation of the service, make sure that you do not already have it active on the same license plate with other payment methods or operators (e.g., PayPal). We inform you that the Municipality of Milan, following internal checks, may deactivate the service if your vehicle no longer meets the access requirements, and in this case, we will notify you by email and/or SMS.

If you are a resident within the Area C of Milan, you are entitled to benefits, as provided on the Municipality of Milan website (https://www.comune.milano.it/servizi/area-c-agevolazioni-per-residenti-ed-equiparati), and to enjoy them, you must first register your vehicle on the MyAreaC platform. If you register on MyAreaC as a resident, you will be given a PIN that can be used on the MyAreaC platform to enable the discounts associated with your license plate. The amount you will pay with UnipolMove will be the discounted one associated with your vehicle's license plate.

Yes, you can proceed with the subscription to the UnipolMove contract even if you have a device from another operator. However, please note that having two devices on the same vehicle can lead to problems at the toll booth and double toll charges.

By subscribing to the contract and downloading the UnipolMove App (https://www.unipolmove.it/mobile/), you can manage and pay for your mobility services easily and quickly: blue stripes, refueling, parking in affiliated facilities, payment of taxes, bills, and fines, all in a few clicks. And the benefits don't end there: discounts on some Unipol Group companies await you, and you can find them at this link https://www.unipolmove.it/wp-content/themes/unipolmove-theme/assets/file/SCHEDA_VANTAGGI_AZIENDEUPPO_UNIPOL.pdf

You can benefit from the following discounts:

1. ATIVA (at the toll booths of the Turin Ring Road: Settimo T.se, Falchera, Bruere, Beinasco, Vadò, and Trofarello). To activate the subscription to the Turin Ring Road, you will need to access the ATIVA website at https://www.ativa.it/abbonamenti-e-agevolazioni/abbonamento/accesso-area-gestione-abbonamento/, click on "request new subscription," and follow the instructions provided.
2. Pedemontana Lombarda Highway: The agreement is active by default when the conditions provided by the relevant concessionaire occur. For more details, go to https://apl.pedemontana.com/nuovo-piano-sconti-2021.
3. Brebemi (on the A35 Brescia-Bergamo-Milan route), Milan Outer Ring Road (A58 route), Milan Serravalle - Milan Ring Roads (at Vimercate - East Ring Road, Sesto San Giovanni - North Ring Road, and Terrazzano - West Ring Road). To activate the agreements, go to the Reserved Area on UnipolMove.it (within your profile, in your plan, "Agreements" section) or on the UnipolMove App (within the Electronic toll Profile, in your electronic toll data, "Active Agreements" section) and follow the instructions provided.
4. Salerno Pompei Napoli: The agreement is active by default when the conditions provided by the relevant concessionaire occur. For more details, go to https://salernopompeinapolispa.it/calcolatore-pedaggi/.
5. SITAF (on the A32 Turin - Bardonecchia route). The agreement is reserved exclusively for residents in the Municipalities belonging to the Mountain Communities of the Upper and Lower Susa Valley and Val Cenischia. To activate the agreement, you must go to one of the SITAF service centers and bring your UnipolMove device with you: the operator will collect your data and those associated with the electronic toll service to proceed with the request for subscription activation, and after some checks, SITAF will notify you of the outcome of the request. For more details, go to https://www.sitaf.it/a32-torino-bardonecchia/servizi/tariffe-e-abbonamenti/abbonamenti/. If you have any doubts and want more information, call the

Assistance Service at +39 800.55.11.44.

From your homepage in the Reserved Area, you can view the details of your invoices. Your invoices will be issued every 15 days. The day of invoicing expires starting from the date of subscription to the contract.

Since January 1, 2019, there has been an obligation to issue invoices to all subjects residing or established in the territory of the State, and it applies to both invoices issued to VAT subjects and those towards final consumers. All electronic invoices, in XML format, will be transmitted through the Interchange System (SdI) of the Revenue Agency and will be delivered through the following methods: digital mailbox; PEC address; Destination code (7 characters).

Yes, from your Reserved Area, you can view, download, and print the invoice for your tolls in PDF format.

If you have noticed errors on your invoice related to one or more tolls, you can open a report in the "Tele-t Assistance" section of your UnipolMove Reserved Area by following this path: "TOLLS - UNRECOGNIZED HIGHWAY TRANSITS - TRANSIT DISPUTE". Fill in the fields related to the type, detail, and subject of the report, also indicating any additional information in the "notes" field.

If you have received a paper non-payment report for a toll, let us know through your Reserved Area by following this path: "TOLLS - UNRECOGNIZED HIGHWAY TRANSITS - TRANSIT DISPUTE", indicating all the data of the transit (in case of Lost Ticket, indicate the entrance toll booth) and the received notice (practice number). We will take care of soliciting the relevant concessionaire and charging the transit to your UnipolMove account without additional costs.

If you have noticed errors in the list of transits you have made, you can open a ticket in the assistance section of your Reserved Area. Specifically, fill in the type, detail, and subject of the ticket and follow the instructions provided. No documentation is required, we will carry out all necessary checks.

Click on this link https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v6.0.pdf for the details of the routes and their activation status.

You can associate one license plate with each device in your UnipolMove contract. Additionally, from the App, you can change the license plate at any time on your Electronic toll profile, as many times as you want. The procedure is the same from the web, accessing "Manage your fleet" in the Reserved Area.

If you see the error message "occupied license plate", it means that the license plate you have selected is already associated with another UnipolMove device/contract. If you need further assistance pairing your license plate, please open a ticket in the support section of your Reserved Area. Specifically, provide the ticket with the type, details, and subject..

To change the license plate associated with your device, from the App, access your Electronic toll Profile. In the box where you view your devices, click on the edit button and enter the new license plate you intend to associate. Remember that you must reactivate the associated services (Area C, affiliated parking lots, etc.) on the new license plate every time you make a change. From the web, the process is the same by accessing the "My Device" section for Private customers or "Manage my fleet" for Business customers in the Reserved Area. Then click on the "Actions" button and select the "Edit Device" option.

You can use IBANs from any SEPA country enabled for direct debit service (SDD). However, for the subscription to the UnipolMove electronic toll service, it is necessary that the account holder associated with the provided IBAN during the purchase coincides with the holder of the UnipolMove service.

For the subscription to the UnipolMove electronic toll service, it is possible to use prepaid cards with an IBAN code, provided that they are enabled for direct debit service (SDD).

To fully enjoy all the benefits associated with UnipolMove and avoid payment issues, it is necessary to validate the IBAN entered during the purchase by following these steps:

1. Within 15 days of subscribing to the UnipolMove electronic toll contract, you will find two transfers of a few cents credited to the account associated with the provided IBAN by UnipolTech.
2. Access your Reserved Area on the UnipolMove website or App.
3. Click on the "Validate IBAN" button.
4. Enter the amounts of the two transfers received in the appropriate spaces in the order of credit.
5. Confirm the operation.

You will have validated your payment method and can continue to travel worry-free with UnipolMove.

To change the IBAN on which tolls and service costs are charged:

1. Access the Payment Information section of your Electronic toll Profile from the App.
2. Follow the instructions provided after clicking on the edit symbol, remembering that the account holder of the IBAN must match the contract holder, and confirm the operation.
3. From the web Reserved Area, access the "Your Profile" section.
4. Then go to the "Payment Information" section and click on the "Edit IBAN" button.

Please note that for the charging of tolls and service costs, you can indicate an IBAN from any SEPA country enabled for direct debit service (SDD).

First of all, remember to report the theft or loss to the competent authorities. Then, open a ticket in the "Your Guarantees" section of your Reserved Area, or in the "Guarantees and Claims" section of the App. Specifically, fill in the fields indicating the report made.

First of all, remember to report the theft or loss to the competent authorities. Then, open a ticket in the "Assistance and Reports" section and follow the guided procedure.

No, your UnipolMove contract includes insurance coverage that protects you in case of theft or loss of the device. In this case, you will not have to pay any penalty costs.

If the device is not returned within 30 days of the declaration of theft and loss, you will be charged the penalty as per the contract.

If you have found the device, go to the assistance section and scroll down to the Theft and Loss ticket previously opened. Here you will find the option to report the recovery of your device.

The UnipolMove device can be used on cars, motorcycles with a displacement equal to or greater than 150 cc. In this case, when crossing the toll booth, you must carefully follow the signage on the highway surface (yellow motorcycle symbol on the ground); on trucks weighing less than or equal to 3.5 tons and heavy vehicles over 3.5 tons.

If you have experienced malfunctions while using the device, you can open a ticket in the assistance section of your Reserved Area. Specifically, fill in the type, details, and subject of the assistance ticket and provide the necessary information for replacement.

For information on how the UnipolMove device works, please consult the Usage Rules of the Networks, which can be found on the UnipolTech website. Click on this link https://www.unipolmove.it/come-usare-obu/.

You can use your device on the national territory at toll booths enabled for electronic payments, on which the European Union logo is displayed. We are also enabling the few remaining routes that are still being activated, which you can consult at this link: https://www.unipoltech.com/it/Documents/UnipolMove_Mezzi%20Leggeri_Tratte%20in%20attivazione_v6.0.pdf

Delivery of the device to the address you provided during the purchase process takes 4 to 5 working days.

You will be notified via SMS and email when the carrier takes charge of your shipment, and through the link received via SMS and email, you can:

• change the day of delivery;
• change the delivery address (valid throughout the national territory);
• choose to pick up the device at the GLS headquarters in your city;
• choose to pick up the device at a pickup point among those proposed by the carrier.

If you do not take any of these actions, 2 delivery attempts will still be made at the address provided during the purchase of the device.

Once you have logged in to the platform, you can follow this simple procedure:

1. Access the "Manage Your Fleet" and "Your Devices" area: here you will find the cards or the table of devices.
2. Click on "Edit Device", a form will open to fill in the necessary data for the association.

See the Operator Manual in the "Assistance and Reports" section.

Once you have logged in to the platform, you can follow this simple procedure:

1. By clicking on your profile icon at the bottom left, the fleet manager can access the "Settings" area.
2. By clicking on "Add a new operator" and filling in the card, he can register a new operator who will receive an email to create their login credentials.
3. The system will send a communication to the company's PEC with a summary of the person's data and a registration PIN code that must be communicated to the operator.
4. This code will be requested during the registration phase on the website www.unipolmove.it as a "Business" - "Company" user.

See the Operator Manual in the "Assistance and Reports" section.

Once you have logged in to the platform, you can follow this simple procedure:

1. Access the "Manage Your Fleet" and "Your Devices" area: here you will find the cards or the list of devices used by the company.
2. Click on "Actions" and then "Edit Device": a form will open to fill in the necessary data for the association of vehicles, the location and a "Enable transit viewing for the user" section.
3. Indicate YES in this last section: a drop-down field will open allowing you to indicate the assigned user, among those registered in the system.

See the Operator Manual in the "Assistance and Reports" section.

Once you have logged in to the platform, you can follow this simple procedure:

1. Access the "Manage Your Fleet" and "Mobility Services" area, here you will find the cards or the list of active devices.
2. Click on the three vertical dots under "Actions" and access "Manage Mobility Services": from here you can activate the mixed-use for the user and save the changes afterward.
3. The user will receive a banner in their portal "Mixed-Use Activation" that will allow them to confirm their data, review and sign the contract, enter their payment method, and complete the mixed-use activation phase.

See the Operator Manual in the "Assistance and Reports" section.

Once you have logged in to the platform, you can follow this simple procedure:

1. Access the "Movements" area and select the movements.
2. Click on "Reassign Movements to Employee" and assign one or more transits to the user simultaneously.

The same operation can be done, on the user side, to assign transits for mixed-use to the company.

The user can make the change both through the APP and through the WEB platform.

The user will receive three email reminders respectively 72, 48, and 24 hours before the billing cycle closes. See the Operator Manual in the "Assistance and Reports" section.

There are 3 types of parking:

1. Blue stripes: parking areas delimited by blue stripes that require payment of an hourly rate variable depending on the municipality and the area. Payment is made at the end of the stop, through the payment card inserted on the UnipolMove App during registration of the service.
2. Structured parking: small and medium-sized structures located in cities where you can access and pay through the UnipolMove App, without reading the license plate of the vehicle associated with your UnipolMove device.
3. Affiliated parking: medium and large affiliated structures (e.g. airports, stations, fairs, etc.) where you can access by reading the license plate of the vehicle associated with your UnipolMove device, paying automatically with a debit to the bank account linked to the UnipolMove service.

You can pay for parking on blue stripes from the UnipolMove App: after saving your payment method, you can select the where you are parking and pay only for the actual minutes of parking. We will notify you before the expiration and you can add more minutes. In some municipalities, it is required to display a ticket on the car dashboard to facilitate possible checks by authorized personnel. You can find our ticket attached to the UnipolMove registration email, or clicking this link.

You can access and pay for structured parking from the UnipolMove App. How to do it?

1. Access the UnipolMove App, in the "Services" section click on the "Parking" card and select "Structure", in the top right corner of the map.
2. Search the map for the parking lot you are interested in and click on its icon, you can then view the main information of the structure, book your parking and get driving directions to reach it.

If you have not booked parking, in case of available parking spaces, you can still access the structure and park with UnipolMove through the App. When you arrive at the structure you have chosen, depending on the type, you can access, pay and exit, all through the App:

1. Automated structures: approach the bar, make sure you are the first in line and from the UnipolMove App, in the parking details or in the Live section, click on the button to access. Before leaving the structure, complete the payment directly from the UnipolMove App. Now you can approach the bar and click, always from the UnipolMove App, the button to exit.
2. Non-automated structures (with operator): approach the entrance, make sure you are the first in line and from the UnipolMove App, in the parking details or in the Live section, click on the button to access, so the operator of the structure will welcome you and check-in your vehicle. Before leaving the structure, complete the payment directly from the UnipolMove App, the operator will check if the payment has been successful and you can then exit.

The Affiliated Parking service allows you to park inside affiliated structures without worrying about the ticket and the related payment, through the front reading of your license plate. The service can be activated for free on the license plates associated with your UnipolMove contract and you can request activation through the UnipolMove App:

1. Go to the "Services" section
2. Click on the "Affiliated Parking" card and activate the service following the instructions provided.

Remember that activation is immediate and if you change the license plate, you will need to reactivate the service on the new license plate. Both Private and Business Customers can request activation of the UnipolMove Affiliated Parking service. To ensure the success of the service activation, make sure you do not already have it active on the same license plate with other payment methods or operators (e.g. PayPal). To discover the enabled affiliated parking lots, go to the "Services" section and click on the "Affiliated Parking" card: you can enter the address you are interested in on the map and view the available active parking lots. We are working to enable more and more of them.

The possibility of accessing and parking with the motorcycle at affiliated structures that require the reading of the license plate associated with your UnipolMove device is subject to the presence or absence of automatic rear license plate readers installed on site by the operator. Check on the UnipolMove App, in the list of Affiliated Parking, those where the name "Motorcycle Parking" is specified.

To enter and exit the enabled Affiliated Parking, use the lanes with the UnipolMove logo, approach the bar, wait a few seconds for the bar to rise and pass without taking the ticket: the system will detect the license plate associated with your UnipolMove device and verify if you have enabled the "Affiliated Parking" service. You will automatically pay for the parking fee directly from the account associated with UnipolMove and you will see it in the UnipolMove App and in the invoice together with the tolls.

N.B. To access the Rome airport parking lots with UnipolMove, you can use all the entrance lanes, even without the UnipolMove logo: they are all enabled!

This may be due to the fact that the parking lot's parking management system was unable to read your vehicle's front license plate or had technical problems. We recommend checking the cleanliness and integrity of the license plate.

The parking management systems in Affiliated Parking require a few seconds to read your license plate and perform checks. We ask you to wait and not take the ticket. If the problem persists and conditions allow it in complete safety, you can try reversing a few meters and try again.

Request assistance from the Affiliated Parking operator, hand over the ticket and communicate your license plate. After verifying eligibility for the service, the operator will cancel the ticket and load your license plate into the system. From that moment on, you can exit safely as a UnipolMove customer and pay automatically, without the risk of double charges. If you have already paid for parking with the ticket, the operator can cancel the one registered automatically on UnipolMove.

Open a support ticket from the UnipolMove App or Reserved Area. Specifically, fill in the type, detail, and subject of the ticket, attaching a copy of the ticket. We will contact the operator for the necessary checks. In case of confirmation of double payment, we will cancel the transaction on UnipolMove and, if already charged, we will refund the amount paid with UnipolMove.

Yes, UnipolMove customers are entitled to dedicated discounts: you can find them in the UnipolMove App in the details of each Affiliated Parking.

1. Go to the "Services" section
2. Click on the "Affiliated Parking" card and click on the Affiliated Parking you are interested in.

The fee is calculated directly by the operator based on your parking time inside the Affiliated Parking. UnipolMove never intervenes in the calculation of the fee. If the discount is not applied to you, you can directly contact the operator's customer service to carry out the necessary checks. You can consult the operator's website from the link in the details of each parking lot on the UnipolMove App.

It may happen that the Affiliated Parking has technical problems and/or did not recognize your license plate. To request the discount, you can go directly to the customer service of the Affiliated Parking and show your ticket. The operators will carry out the necessary checks and will load your parking fee on UnipolMove so you can enjoy the dedicated discount.

UnipolMove CITY is a revolutionary app that allows you to travel using different transport options.

In a single app, you can plan your journey and purchase the travel tickets you need. You can choose from public transportation, taxi, cars, e-scooters, and bike sharing.

Buy your tickets to start your experience and try UnipolMove CITY, or choose a package from our offerings. Explore, navigate, and get around your city with UnipolMove CITY!

UnipolMove CITY allows to buy tickets, purchase Pay-As-You-Go rides or packages/ bundles. You can discover the services available on UnipolMove CITY on the dedicated page or directly on the App, where you can find the transport modes available and the operators active in your area.

Please follow these steps:

• Download for free the UnipolMove CITY app: you can find it in the App Store or Google Play Store
• Create your account: after installing and opening the app, follow the steps to create your account
• Complete your profile – even in a second moment – adding your personal information and the payment method in the section "Profile and Payments."
• Enjoy all the features of UnipolMove CITY!

Please find below the main sections:

Home view

• Map

The Home view shows a map with the closest transport options available.

Clicking on the icons, you can see additional information, such as next departures for public transportation, by tapping the icons and easily purchase a ticket

• Active tickets

This section shows all active tickets and bookings. Tap on the ticket or booking to open up a detailed view.

If you have more than a ticket, scroll left and right to visualize them in the “Ticket” view or tap “Show all” to open up the active ticket list.

In this view you can see also the other bookings, e.g., car rental bookings.

• Transport options

You can select your preferred transport option through the "Travel by" section of the Home view.

Tap the icon of the transport option you would like to use and proceed to buy a ticket, order a taxi or book a rental car.

You can visualize all available transport options by tapping the list icon in the top right corner of the “Travel by” section.

• Journey planner

You can access the journey planner by tapping “Where to?” button or “Favourites” button in the Home view.

More tips on how to plan your journeys can be found here.

Profile

You can access your UnipolMove CITY profile by tapping the “Profile” symbol at the top left corner of the Home view.

If you have not purchased a bundle yet, you can view available bundles in the "Bundles and subscriptions” section.

• Profile and payments

In this section you can complete and modify your main personal data, payment methods and favourites places.

• Travel credit

In this section you can add a voucher code to add in-app credit to be used for your next journeys.

• Past trips

In this section you can see the history of your trips and request respective receipts.

• Help Center
  Here you can:
  -  Consult our Questions and Answers
  -  Contact UnipolMove CITY Customer Service
  -  Check the status of your support requests

“Favourites” in UnipolMove CITY enables users to save frequently used addresses/ destinations. There is no limit to the number of “Favourites” which can be stored.

“Favourites” are located in the Home view, next to the “Where to?” button.

How can I add a Favourite?

You can add a “Favourite” in two ways:

• From the Home view
  1. Click the “Star” icon in the Home view
  2. Tap “Add Favourite”
  3. Give an address and a name to your favourite destination
  4. Confirm and add the address to your “Favourites”, pressing “Add Favourite”

If you would like to add a work or home address, click on the "Work" or "Home" icon, respectively, and follow the same steps. You can select your home/ work address directly from the Home view with one click.

• From the Profile view
  1. Go to your “Profile” view by tapping the profile symbol at the top left of your Home view
  2. Tap “Profile and Payments”
  3. Scroll down to the bottom and select “Favourite Places”
  4. Tap “Add Favourite”
  5. Insert an address and give a name to your new favourite destination
  6. Confirm and add the address to your “Favourites” pressing “Add Favourite”
  7. After adding a favourite destination, this will appear in your Home view.

How can I edit a “Favourite”?

1. Navigate to the “Favourites” list either via Home View or Profile view
2. In the ”Favourite” list tap “Edit” at the top right corner
3. Select the destination to edit, update the address and press “Update Favourite”

How can I delete a “Favourite”?

1. Navigate to the “Favourites” list either via Home View or Profile view
2. In the “Favourite” list, scroll left the destination you want to delete and tap “Delete” to proceed
3. Alternatively, tap “Edit” in the upper right corner, select the destination to delete and tap “Remove” in the upper right corner of the screen

The "Journey Planner" feature allows you to plan your entire journey.

You can plan your journey in two ways:

• Press “Where to?” button in the Home view
  • Set departure location and destination
    After pressing the button, “Plan Journey” view is opened
    Your current location is pre-filled as your departure location into the “Enter your starting point”. The starting point may be edited: just tap the text field and enter your desired departure location.
    After this, enter your destination address. Once the starting point and destination are correctly filled, journey options will appear.
  • Choose location on the map
    You can also select your destination from the map by choosing “Select location on map” and setting the map’s pin to where you wish to travel to.
  • Select the transportation mode
    You can filter your trip options according to your preferred transportation modes, e.g. public transport, public transport + scooter sharing.
  • Edit departure/ arrival time and filter journey options
    You can edit your departure or arrival time by tapping on “Leave right now” and selecting a new departure/ arrival time.
    You can also filter your trip options based on the following options: suggested, fastest, greenest.
  • Book a trip
    Once the app has given you travel options, tap on one of the options that suits you to view the full itinerary and the journey on the map. Once you have chosen your trip, tap “Book trip”.
  • View your active trip and itinerary
    Your booked trip will show up in your Home view under “Trips”. By tapping the trip, you can open the full trip itinerary and find any tickets you may have purchased as part of the trip. You can also see any tickets you have purchased as part of your trip in the Home view, under “Active Tickets”
• Click on “Favourites”
  Click on one of the “Favourites” from the Home View to open up the “Plan Journey” view and follow the steps mentioned in the previous article. Learn more about saving your favorite destinations on “How can I use Favourites?”.

We accept all major credit, debit or debit/credit combination cards, Apple Pay and Poste Pay.

1. Go to the page “Profile and payments”
2. Click on “Payment method”
3. Click on “Add a credit/ debit card” and add you card details
4. Confirm by tapping the blue arrow in the bottom right corner

To set it as default method:

1. Select the card you want to use as default card
2. Click on “Use these predefined payment method”

Note: Please note, that when adding a payment method, a small cover reservation is made to the card. The cover reservation is made to test the validity of the payment method. The cover reservation will be refunded automatically.

1. Go to your Profile page and select “Profile and payments”
2. Click on “Payment method”
3. Select the card that you wish to delete
4. Click on “Delete”

It is a money balance that you can use for purchases in UnipolMove CITY.

It can be used for any service, unless differently specified, thus including single trips but also bundles.

1. Go to “Profile”
2. Click on the icon “Credit”
3. Click on “Add voucher code” at the bottom of the screen
4. Insert your voucher code and press “Submit”
5. Verify, waiting for the uploading time, that the credit upload was successful

It is a money balance that you can use for purchases in UnipolMove CITY.

It can be used for any service, unless differently specified, thus including single trips but also bundles.

You can see your available credit in the "Profile" section

• If you have available credit on the app, this will be the default payment method for every trip you book
• If your credit on the app is less than the price of the trip you are paying for, the remaining balance will be charged to your payment card
• If there is no credit on the app, the amount of the entire trip will be charged to your payment card

Travel credit may expire if the voucher you entered, for legal reasons, has an expiration date.

Don't worry: UnipolMove CITY will always use the credit that expires first to pay for your purchases and will notify you when the credit is about to expire so that you can make the best use of it. For further clarification, submit a request through our Help Center, the customer support area accessible from the "Profile" section directly in-app or by calling 800 11 77 44.

Services purchased on UnipolMove CITY are generally non-refundable by their nature. However, there are some exceptions, such as failure to provide service by the transport operator or a disservice caused, and documented, by a malfunction and/or anomaly in the UnipolMove CITY app.

Refunds are made via in-app credit, on the payment method used for the purchase or on the specified bank account depending on the situations and can be granted only to the account holder who purchased the service. If you have any questions or requests for refunds, please see the Terms & Conditions and contact UnipolMove CITY customer service via the App ("Contact Us" under "Help Center", in "Profile" section) or by calling 800 11 77 44.

UnipolMove CITY is currently available in Italian, English, Spanish, French, German, Dutch, Japanese and Finnish.

You can change the app's language by changing your phone's language settings following these steps:

• Android devices
  In Android devices, the app’s language is aligned with your phone’s language setting. Go to Settings > Language and region > Choose the preferred language.

• iOS devices
  In iOS devices, you are able to set the app’s language preference without changing the system language setting. Go to Settings > UnipolMove CITY > Language > Choose the preferred language

The following settings should always be enabled when using the app:

• Wi-Fi
• Mobile data (Connected with a high-speed connection)
• Location settings
  • iOS: location settings are suggested to be always on
  • Android: High accuracy setting is suggested to be always on

• Notifications
• Automatic time and time zone settings

Please note that VPN is not supported, use the application with the VPN function switched off.

If you have issues with UnipolMove CITY or the services offered, we kindly ask you to verify that the settings mentioned above are active, then follow the steps mentioned below in the order listed:

1. Close all the apps that are running in the background, included UnipolMove CITY
2. Re-open UnipolMove CITY.
3. Sign out from the “Profile” and sign in again
4. Make sure you are running the latest version of the app:
   • Go to App Store/ Google Play Store
   • Type "UnipolMove CITY" and choose "UnipolMove"
   • Check if there is a new update and install

If the above-mentioned tips do not work, contact us through our Help Center, available at “Profile” view directly via app or by calling 800 11 77 44.

iOS: Apple iOS 12 and later (iPhone 6s and later, except SE)
Android: OS 5.0 (Lollipop) and later

Your UnipolMove CITY account is linked to your phone number. Therefore, if you wish to change your phone number, we kindly ask you to contact our Customer Service via "Help Center" in app or by calling 800 11 77 44 and to provide the following details:

• Name
• E-mail address
• Old phone number
• New phone number

If you have lost your phone or it has been stolen, we kindly ask you to contact our Customer Service Department as soon as possible via "Help Center" in the app or by phone at 800 11 77 44. This way we can associate a new phone number to your UnipolMove CITY account so that no one can use it.

If you wish to have your account deleted, you can do it on your own via app in Profile > Profile and payments > Delete my account. Alternatively, feel free to contact our Customer Service via "Help Center" in the app or calling 800 11 77 44.

You can contact our Customer Service:

• By sending a request via the "Contact Us" feature in "Help Center"
• By calling 800 11 77 44.

We suggest you check out the articles on our support page, they may already answer your questions!

Feel free to send us an inquiry at any time of the day, our service is 24/7! We will get back to you as soon as possible.Note: Schedules may change during holidays.

If you have been selected by the city of Milan as an experimenter, you can use the vouchers reserved for your experimenter category also on UnipolMove CITY!

Take advantage of your incentive and start your mobility experience on UnipolMove CITY by following these simple steps:

• Download UnipolMove CITY and register. Find out more in the article "How can I start using UnipolMove CITY?"
• Enter the MaaS4Italy Experimenter Code you received by e-mail from the Municipality of Milan in the dedicated field in the "Profile and Payments" section of the App

Remember that with the experimentation there are two different types of vouchers available:

• First access platform bonus: one-time sign-up bonus of predetermined value and disbursed upon download of the app, valid for the whole duration of the experimentation.
• Monthly MaaS services budget: monthly voucher of variable amount (from 20 to 40 Euro), depending on the category of experimenter you are part of, and that can be spent each month of the experimentation.

Also, remember that:

• vouchers are not cumulative
• vouchers can be used for any trip, if you have sufficient credit available indeed, each journey will be discounted by 50%

At the moment it is not possible to check your available credit on the App, we are working to implement this feature.
As of today, however, if you have correctly entered your Experimenter Code in the Profile section, your credit is already available and usable. You will see the discount applied on each trip directly in your receipt.

If you have any questions, please send a request via the "Contact Us" feature in "Help Center" or by calling 800 11 77 44.

If you have been selected by the city of Rome as an experimenter, you can use the incentives provided by the experimentation also on UnipolMove CITY!

Take advantage of your incentive and start your mobility experience on UnipolMove CITY by following these simple steps:

• Download UnipolMove CITY and register. Find out more in the article "How can I start using UnipolMove CITY?"
• Enter your Tax Code (Codice Fiscale) in the "Profile and Payments" section to be identified as a beneficiary of the experimentation

Remember that the value of the cash-back depends on the number of transportation modes used, specifically:

• You will receive a cash-back equal to 30% of the journey consideration done with UnipolMove CITY if you completed a journey using two transportation modes within 120 minutes
• You will receive a cash-back equal to 40% of the journey consideration done with UnipolMove CITY if you completed a journey using three or more transportation modes within 120 minutes

The Municipality of Rome has created a virtual prepaid card dedicated to the experimentation MaaS4italy in which the cash-back amount due to you will be uploaded.

Insert the prepaid card in the "Payment methods" section and set it as default payment method for your future trips on UnipolMove CITY! If you have not registered a payment method yet, follow the steps described on the article “How can I add a payment method?”.

If you have any questions, please send a request via the "Contact Us" feature in "Help Center" or by calling 800 11 77 44.