Parking with reservation

To reserve a parking space through UnipolMove, you must use a number plate associated with your UnipolMove contract.

If you need to use a different vehicle, you must first register the new number plate in the car park and link it to an active contract.

Once you have made your booking, we recommend that you arrive at the car park with the same vehicle and number plate indicated in the booking, especially in automated facilities that use number plate recognition systems to grant access.

If you need to change vehicles after making your booking, you will need to cancel it and make a new one using the details of the new vehicle.

If, due to unforeseen circumstances, you arrive at the car park with a different number plate, we recommend that you contact the car park before arrival using the contact details provided on the voucher. If the car park is automated and you are unable to access it, use the intercom at the entrance to contact customer service.

You can change your reservation, add extra services or request assistance by contacting customer service:

• by calling 02 5002 0972
• by sending a WhatsApp message to 379 276 8690
• by writing to info@parkingmycar.it
• by replying to the confirmation email sent by booking@parkingmycar.it

If necessary, you can also cancel your existing booking and make a new one.

If you are unable to arrive at the booked car park, you can cancel your booking directly from your Reserved Area on the app or website.

To do so:

• tap the “Services” icon at the bottom right;
• select ‘Reserved parking spaces’ > ‘My bookings’ > ‘Active’;
• open ‘View booking details’ and select ‘Cancel booking’.

You can cancel your booking up to 24 hours before the entry time indicated on the voucher and receive a full refund, including booking fees.

If you want more flexibility, you can add the ‘Protection’* package when booking, which allows you to cancel your booking up to 1 minute before the time indicated on the voucher.

If you have purchased the Protection Package, at a price of €4.99, you will still be eligible for a refund for parking, but not for the cost of the Protection Package.

Please note: cancellations made after the maximum time allowed are not eligible for a refund.

Payment for the reservation is made using the payment method associated with your UnipolMove contract and charged to your first invoice after the date of parking.

If the car park also has an hourly or daily rate, you will not have to pay for it separately.
If you access the car park on the day indicated in the booking, even at a different time than expected, you will not be charged any additional costs.

During the booking period, the car park rate is not applied, thus avoiding double payments.

Many of the car parks available on the platform have spaces reserved for people with disabilities. However, at the time of booking, we cannot guarantee the application of discounts or free parking.

To check for any concessions, we recommend that you contact the car park or the relevant facility (airport, port or station) directly.

When you arrive at the facility, remember to bring with you:

• your booking voucher, to be shown to staff at the entrance;
• a valid form of identification.

The voucher contains all the details you need for your stay: dates and times of entry and exit, services and any extras booked, contact details for the facility, GPS coordinates for the car park or pick-up point, number of passengers (necessary for organising the shuttle service) and any additional instructions for the proper running of the service.

The voucher is the document that confirms your booking and contains all the information you need for parking: car park address, GPS coordinates, contact details for the facility, booking and payment details, and access instructions.

You can access it in several ways:

• From the UnipolMove app, in the My parking > Booking details > Download voucher section.
• From the Reserved Area on the website, in the My bookings > … > View voucher section.
• From the confirmation email, in PDF format.
• By contacting customer service: info@parkingmycar.it or booking@parkingmycar.it

In some cases, the voucher is sent directly by the facility (e.g. ADR for Rome Fiumicino and Ciampino) and may include specific data for automatic number plate recognition.

It is not mandatory to print it: you can show it directly from your smartphone upon arrival at the facility. However, some facilities may require a hard copy to speed up the check-in process.

If you arrive early, access to the car park will only be allowed if there is availability. Otherwise, you will have to wait until the time indicated in the reservation.

In this situation, we recommend that you contact the car park directly using the contact details provided on the voucher to inform them of your actual arrival time and facilitate the organisation of the service (shuttle or Car Valet).

If you are unable to attend, you can cancel your booking.

You can cancel up to 24 hours before the arrival time indicated on the voucher and receive a full refund. If you have purchased the Protection package, at a price of €4.99, you can still request a refund up to 1 minute before the scheduled parking time. The cost of the Protection package will not be refunded.

If the cancellation is made after the specified terms, the full amount of the booking will be charged.

The shuttle is a service offered by the car park and, in most cases, is included free of charge in the booking.

By booking a car park with a shuttle service, you can leave your vehicle
in complete comfort and reach the terminal quickly and easily.
On departure:

• Go to the car park to drop off your vehicle
• Show your booking voucher. After a quick check-in and loading any
  luggage on board, the car park staff will accompany you to the terminal by shuttle.
  On your return:
• Collect your luggage and go to the designated shuttle meeting point
• The shuttle will take you back to the car park where, after a quick check-out, you can
  collect your vehicle.

Some car parks charge a supplement in certain situations, for example,
when the number of passengers exceeds 5 people.
You can find specific details in the details of your chosen car park.
If you have already booked, you will find all the necessary information in your booking voucher.

N.B.: if required, remember to contact the operator in advance to confirm your return time.

Car Valet is a service offered by car park operators located near airports, but also near stations and other transport hubs. It allows you to drop off and pick up your vehicle directly at the terminal, without having to go to the car park.

With the Car Valet service, you can drive directly to the terminal, where you will meet the car park driver at the agreed point.

On departure

• at least 30 minutes before arriving at the terminal, contact the facility using the contact details provided on your booking voucher;
• the Car Valet attendant will meet you at the agreed point to carry out a quick check-in, collect your vehicle and take it to the car park.

On your return

• after collecting your luggage, contact the facility to notify them of your return.
• once outside the terminal, the staff will be waiting for you to return your vehicle.

Please note: on both your departure and return, you must contact the facility using the contact details provided on your booking voucher.

To complete your reservation, you will need to enter some information relating to your UnipolMove contract, including:

• vehicle registration number
• first name and surname
• telephone number and e-mail address
• number of passengers, if applicable, which is necessary to organise the shuttle service.

When making your booking, you will also need to indicate the time of entry and exit from the car park, not the time of your flight or event.

If you are parking at the airport, port or station
Enter the time you expect to physically arrive at the car park, taking into account the time required for check-in procedures and any shuttle transfer to the terminal.
For your return, indicate a time after your landing or arrival and also take into account the time required for transfer and vehicle collection.

If you are parking in the city
Consider the time needed to leave your car and reach your destination on foot or by public transport.

Please note: during peak season or in the case of popular events, we recommend allowing extra time for any unforeseen circumstances related to traffic or crowds.